Workiva

1 month ago

Team Manager Customer Success - Spanish Speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead and develop a team of Customer Success Managers to drive customer adoption, retention, and growth at Workiva. Coach peers to excel in onboarding, adoption, and outcomes, scale the CS organization, coordinate cross-functionally, and proactively manage customer outcomes while minimizing churn in a fast-paced, multilingual SaaS environment.

Location: Madrid, Amsterdam

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead a team of employees to deliver customer retention and growth
•Coach and develop Customer Success Managers (CSMs) to excel in onboarding, adoption, retention, growth, satisfaction, and outcome management
•Mentor, coach, and provide feedback to the team, while also managing performance and compensation evaluations, and addressing escalated employee issues
•Play a major role in scaling Workiva's Customer Success organisation through hiring, onboarding, training, and developing CSMs
•Update team with critical, cross-departmental updates from Engineering, Sales, Marketing, Professional Services and other groups

Travel: Low travel

Key Requirements

•2+ years of direct people management experience, including supervisory experience of supervisors and/or individual contributors
•5 years of related experience in Customer Success, Customer Service, Account Management, or Sales
•Fluency in English & Spanish
•Willingness to travel, with less than 20% travel for team and corporate meetings
•Adaptable and flexible with the ability to work in a fast-paced environment

Experience:2+ yearsCustomer SuccessSaaS

Skills:LeadershipCommunicationProblem-solvingTime managementInterpersonal skills

Languages:EnglishSpanish

Company Brief

Workiva

Provides a cloud-based platform for connected reporting, compliance, and financial data collaboration. Workiva streamlines SEC reporting, ESG disclosures, and enterprise risk and compliance workflows for large organizations across industries.

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Ames, United States

Founded: 2008

Website LinkedIn

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Workiva

1 month ago

Team Manager Customer Success - Spanish Speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Madrid, Amsterdam

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead a team of employees to deliver customer retention and growth
•Coach and develop Customer Success Managers (CSMs) to excel in onboarding, adoption, retention, growth, satisfaction, and outcome management
•Mentor, coach, and provide feedback to the team, while also managing performance and compensation evaluations, and addressing escalated employee issues
•Play a major role in scaling Workiva's Customer Success organisation through hiring, onboarding, training, and developing CSMs
•Update team with critical, cross-departmental updates from Engineering, Sales, Marketing, Professional Services and other groups

Travel: Low travel

Key Requirements

•2+ years of direct people management experience, including supervisory experience of supervisors and/or individual contributors
•5 years of related experience in Customer Success, Customer Service, Account Management, or Sales
•Fluency in English & Spanish
•Willingness to travel, with less than 20% travel for team and corporate meetings
•Adaptable and flexible with the ability to work in a fast-paced environment

Experience:2+ yearsCustomer SuccessSaaS

Skills:LeadershipCommunicationProblem-solvingTime managementInterpersonal skills

Languages:EnglishSpanish

Company Brief

Workiva

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Ames, United States

Founded: 2008

Website LinkedIn