Senior Customer Success Architect (AI)

Atlassian
Sydney
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Communication","Stakeholder influence","End-to-end ownership","Collaboration","Mentoring"]

Lead enterprise adoption of Atlassian’s AI platform, Rovo, by running complex, time-boxed co-built engagements from discovery through production deployment. Build and configure custom Rovo agents and integrations, validate performance and data flow, and own repeatable engagement playbooks. Partner with Rovo Product/Engineering and cross-functional account teams to translate field signals into product feedback and measurable business outcomes.

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FursaFursa
Atlassian
Atlassian
1 day ago

Senior Customer Success Architect (AI)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead enterprise adoption of Atlassian’s AI platform, Rovo, by running complex, time-boxed co-built engagements from discovery through production deployment. Build and configure custom Rovo agents and integrations, validate performance and data flow, and own repeatable engagement playbooks. Partner with Rovo Product/Engineering and cross-functional account teams to translate field signals into product feedback and measurable business outcomes.
Location: Sydney
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Facilitate use case discovery workshops to identify high-impact AI opportunities and lead complex enterprise engagements.
  • •Co-build custom Rovo agents and configure third-party connectors alongside customer teams to tailor solutions to their workflows.
  • •Guide deployments from sandbox to production, validating agent performance, connector data flow, and enabling independent iteration and scaling.
  • •Own engagement methodology by building playbooks, onboarding/training teams on Rovo capabilities and engagement standards, and bridging Product & Field feedback.
  • •Collaborate with Account Teams and Customer Success Managers to plan activation journeys and advocate with Product/Engineering/AI teams to improve adoption.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid Leave

Key Requirements

  • •7-10+ years in Customer Success, AI consulting, or technical advisory roles, managing Enterprise customers with complex SaaS portfolios.
  • •Experience technically leading or mentoring a team without formal management authority.
  • •Demonstrated expertise with AI platforms, the Atlassian ecosystem (Jira, Confluence, Rovo, Rovo Studio), and technical product demos.
  • •Deep hands-on experience building AI agents, prompt engineering, and configuring integrations between enterprise knowledge sources and AI systems.
  • •Expertise designing AI-powered solutions for workflows like incident response, backlog management, and knowledge discovery, including third-party connectors.
Experience:7+ yearsEnterprise SaaSAI consulting
Skills:CommunicationStakeholder influenceEnd-to-end ownershipCollaborationMentoring
Tech Stack:RovoRovo StudioJiraConfluencePrompt engineeringLLMAI agentsEnterprise connectorsGoogle DriveSharePointSlackGitHub

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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