Executive Lounge Manager

Kempinski
Jakarta
Workplace: OnsiteContractFunction: Hospitality & Food ServiceSkills: []

Oversee the daily operations of the VIP/Executive Lounge, ensuring consistent five-star service for premium guests and VIPs. Lead lounge readiness and presentation of food and beverage offerings, while recruiting, training, scheduling, and mentoring lounge attendants and receptionists. Maintain immaculate cleanliness and a calm, exclusive atmosphere, handling guest feedback and complaints promptly. Manage lounge inventory and control costs aligned with the department budget.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kempinski
Kempinski
2 months ago

Executive Lounge Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Oversee the daily operations of the VIP/Executive Lounge, ensuring consistent five-star service for premium guests and VIPs. Lead lounge readiness and presentation of food and beverage offerings, while recruiting, training, scheduling, and mentoring lounge attendants and receptionists. Maintain immaculate cleanliness and a calm, exclusive atmosphere, handling guest feedback and complaints promptly. Manage lounge inventory and control costs aligned with the department budget.
Location: Jakarta
Workplace: Onsite
Employment Type: Contract
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Welcome VIP and Executive Floor guests with personalized check-ins, check-outs, and special requests with discretion and professionalism.
  • •Oversee daily setup and presentation of the lounge, including food and beverage presentations (breakfast, afternoon tea, and evening cocktails).
  • •Recruit, train, schedule, and mentor lounge attendants and receptionists to maintain five-star service standards.
  • •Maintain immaculate cleanliness, high-quality food presentation, and a calm, exclusive atmosphere.
  • •Gather guest feedback, resolve complaints instantly, anticipate needs, and manage lounge inventory and operational costs in line with the department budget.

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor