Junior Customer Relations Executive

Ebury
Madrid
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Multitasking","Problem-solving","Customer service","Initiative"]

Join the Customer Relations team in Madrid as a point of contact for a portfolio of corporate clients trading online via the EBO platform. Provide daily operational and trading assistance, ensure clients use Ebury as their main platform for international payments, resolve issues, and mediate between internal teams. Support revenue and growth by identifying opportunities, demonstrating commercial awareness, and maintaining accuracy with live currency trade booking and banking/payment details.

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FursaFursa
Ebury
Ebury
2 days ago

Junior Customer Relations Executive

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Join the Customer Relations team in Madrid as a point of contact for a portfolio of corporate clients trading online via the EBO platform. Provide daily operational and trading assistance, ensure clients use Ebury as their main platform for international payments, resolve issues, and mediate between internal teams. Support revenue and growth by identifying opportunities, demonstrating commercial awareness, and maintaining accuracy with live currency trade booking and banking/payment details.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Serve as the point of contact for a portfolio of 300 clients trading online through the EBO platform.
  • •Provide daily operational and trading assistance, supporting client relationships and ensuring smooth international payments.
  • •Resolve client issues as they arise and manage enquiries across multiple platforms.
  • •Promote Ebury offerings and identify new opportunities to grow existing key accounts.
  • •Handle live currency trade booking, banking information, figures, and high-value/volume payments with high accuracy.

Pay and Benefits

Perks:Health InsuranceSocial Benefits

Key Requirements

  • •Fluency in Catalan and Spanish, and English at a professional level.
  • •Strong written and verbal communication skills for a client-facing, ambassador role.
  • •Comfort managing a busy workload with monthly workload peaks and tight deadlines.
  • •Ability to mediate between internal departments and resolve client issues end-to-end.
  • •Knowledge of FX and/or experience in currency markets is preferred, plus strong attention to detail for trade booking and payment information.
Experience:FintechFXTrading
Skills:CommunicationMultitaskingProblem-solvingCustomer serviceInitiative
Languages:CatalanSpanishEnglish
Tech Stack:Microsoft ExcelEBO platform

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn