Salesforce

2 days ago

Customer Success Manager - Core (Sales & Service) Clouds - TMT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own the Signature Success experience for enterprise customers, coordinating deliverables and driving adoption of Sales Cloud and Service Cloud to deliver measurable business outcomes. Build trusted relationships with business and technical stakeholders, translate platform capabilities into customer strategies, and monitor platform health with proactive reviews. Leverage AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the full Signature Success experience for customers, coordinating deliverables and driving adoption of Sales Cloud and Service Cloud.
•Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors.
•Monitor platform health, track adoption metrics, and conduct proactive reviews to surface release recommendations and flag risks.
•Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.
•Develop fluency in autonomous agent capabilities through ongoing learning.

Pay and Benefits

Salary: USD 123,100 - 186,300 annually

Perks:MedicalDentalVisionHealth InsurancePaid Parental401kEquity

Key Requirements

•4–6+ years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
•Proven experience managing large, complex enterprise accounts with multiple stakeholders.
•Ability to facilitate business conversations, handle objections, and influence stakeholders up to the C-suite.
•Experience with adoption and renewal motions in a multi-product environment.
•Hands-on experience supporting customers on Sales Cloud and Service Cloud, including opportunity management, forecasting, case management, and Omni-Channel routing.

Experience:SaaSEnterprise accounts

Skills:Relationship buildingStakeholder managementInfluencingFacilitating conversationsRisk management

Certifications:Sales Cloud ConsultantService Cloud ConsultantAdministratorAI Associate

Tech Stack:SalesforceSales CloudService CloudEinstein for SalesEinstein for ServiceEinsteinSalesforce certificationsMarketing automationTelephonyChatSelf-service portalsQBRAI toolsAgent-based workflows

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 days ago

Customer Success Manager - Core (Sales & Service) Clouds - TMT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the full Signature Success experience for customers, coordinating deliverables and driving adoption of Sales Cloud and Service Cloud.
•Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors.
•Monitor platform health, track adoption metrics, and conduct proactive reviews to surface release recommendations and flag risks.
•Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.
•Develop fluency in autonomous agent capabilities through ongoing learning.

Pay and Benefits

Salary: USD 123,100 - 186,300 annually

Perks:MedicalDentalVisionHealth InsurancePaid Parental401kEquity

Key Requirements

•4–6+ years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
•Proven experience managing large, complex enterprise accounts with multiple stakeholders.
•Ability to facilitate business conversations, handle objections, and influence stakeholders up to the C-suite.
•Experience with adoption and renewal motions in a multi-product environment.
•Hands-on experience supporting customers on Sales Cloud and Service Cloud, including opportunity management, forecasting, case management, and Omni-Channel routing.

Experience:SaaSEnterprise accounts

Skills:Relationship buildingStakeholder managementInfluencingFacilitating conversationsRisk management

Certifications:Sales Cloud ConsultantService Cloud ConsultantAdministratorAI Associate

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor