Customer Success Manager - Core (Sales & Service) Clouds - TMT

Salesforce
San Francisco
Workplace: OnsiteFull timeUSD 123,100 - 186,300 annuallyFunction: Customer Success & Account ManagementSkills: ["Relationship building","Stakeholder management","Influencing","Facilitating conversations","Risk management"]

Own the Signature Success experience for enterprise customers, coordinating deliverables and driving adoption of Sales Cloud and Service Cloud to deliver measurable business outcomes. Build trusted relationships with business and technical stakeholders, translate platform capabilities into customer strategies, and monitor platform health with proactive reviews. Leverage AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.

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FursaFursa
Salesforce
Salesforce
1 month ago

Customer Success Manager - Core (Sales & Service) Clouds - TMT

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the Signature Success experience for enterprise customers, coordinating deliverables and driving adoption of Sales Cloud and Service Cloud to deliver measurable business outcomes. Build trusted relationships with business and technical stakeholders, translate platform capabilities into customer strategies, and monitor platform health with proactive reviews. Leverage AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the full Signature Success experience for customers, coordinating deliverables and driving adoption of Sales Cloud and Service Cloud.
  • •Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors.
  • •Monitor platform health, track adoption metrics, and conduct proactive reviews to surface release recommendations and flag risks.
  • •Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.
  • •Develop fluency in autonomous agent capabilities through ongoing learning.

Pay and Benefits

Salary: USD 123,100 - 186,300 annually
Perks:MedicalDentalVisionHealth InsurancePaid Parental401kEquity

Key Requirements

  • •4–6+ years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
  • •Proven experience managing large, complex enterprise accounts with multiple stakeholders.
  • •Ability to facilitate business conversations, handle objections, and influence stakeholders up to the C-suite.
  • •Experience with adoption and renewal motions in a multi-product environment.
  • •Hands-on experience supporting customers on Sales Cloud and Service Cloud, including opportunity management, forecasting, case management, and Omni-Channel routing.
Experience:SaaSEnterprise accounts
Skills:Relationship buildingStakeholder managementInfluencingFacilitating conversationsRisk management
Certifications:Sales Cloud ConsultantService Cloud ConsultantAdministratorAI Associate
Tech Stack:SalesforceSales CloudService CloudEinstein for SalesEinstein for ServiceEinsteinSalesforce certificationsMarketing automationTelephonyChatSelf-service portalsQBRAI toolsAgent-based workflows

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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