Customer Success Manager (w/m)

Edenred
France
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Problem-solving","Analytical","Interpersonal","Customer oriented"]

Customer Success Manager for an ambitious agile-at-scale program overseeing 40+ Business Units. You will manage BU relationships, drive product adoption, coordinate release activations, and lead continuous improvement across Product Operations and SmartOPS community, delivering value, training, and proactive issue resolution in a SaaS environment.

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Edenred
Edenred
7 months ago

Customer Success Manager (w/m)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Customer Success Manager for an ambitious agile-at-scale program overseeing 40+ Business Units. You will manage BU relationships, drive product adoption, coordinate release activations, and lead continuous improvement across Product Operations and SmartOPS community, delivering value, training, and proactive issue resolution in a SaaS environment.
Location: France
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Act as a Point of Contact for BU; address questions and issues
  • •Coordinate BU Activation for releases and testing, and support incidents with the Incidents Manager to minimize customer impact
  • •Lead BU governance via Daily/Weekly/Monthly Operational Reviews and ensure clear, empathetic written and verbal communication
  • •Help BUs understand how to use the Edenred+ Platform to meet business goals and guide feature adoption
  • •Contribute to Product Operations and SmartOPS community to improve process efficiency and risk mitigation

Key Requirements

  • •At least 5 years of experience in incident/problem management in a SaaS environment
  • •Proficient in Salesforce and Jira
  • •Strong analytical and process-oriented mindset
  • •Proactive problem-solving capabilities
  • •Excellent communication and interpersonal skills
Experience:5+ yearsSaaS
Skills:CommunicationProblem-solvingAnalyticalInterpersonalCustomer oriented
Languages:FrenchEnglish
Tech Stack:SalesforceJira

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn