Senior Executive - Service Delivery - Container Freight Station - Mundra

DP World
India
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsExperience: 4-8 yearsEducation: mastersSkills: ["Customer relationship management","Stakeholder management","Communication & presentation","Problem solving","Decision making"]

Own key customer and bundle solution accounts for logistics and supply-chain services, building strong relationships to drive satisfaction and retention. Serve as the single point of contact for EXIM documentation, Bills of Lading, invoices, shipment corrections, and transportation requirements. Lead MBR/QBRs, manage SLAs and performance metrics, coordinate transport desk operations, and partner with vendors and internal teams to ensure seamless service delivery, billing accuracy, and cost optimization.

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DP World
DP World
1 day ago

Senior Executive - Service Delivery - Container Freight Station - Mundra

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own key customer and bundle solution accounts for logistics and supply-chain services, building strong relationships to drive satisfaction and retention. Serve as the single point of contact for EXIM documentation, Bills of Lading, invoices, shipment corrections, and transportation requirements. Lead MBR/QBRs, manage SLAs and performance metrics, coordinate transport desk operations, and partner with vendors and internal teams to ensure seamless service delivery, billing accuracy, and cost optimization.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Act as primary Key Account Manager for assigned customers and bundle solution accounts, ensuring high customer satisfaction and retention.
  • •Coordinate logistics and supply-chain requirements, including EXIM documentation, Bills of Lading, invoices, shipment corrections, and transportation information flow.
  • •Lead Monthly and Quarterly Business Reviews (MBR/QBR) and monitor SLAs and performance metrics to drive service excellence.
  • •Manage end-to-end logistics operations such as transportation planning, customs clearance coordination, truck placement, and shipment execution with real-time visibility.
  • •Oversee vendor and billing coordination: onboard and negotiate with transporters/customs brokers/logistics partners, manage invoice processing and customer billing, monitor receivables, and drive cost optimization initiatives.

Key Requirements

  • •Graduate/Postgraduate in Supply Chain Management, Logistics, Business Administration, Commerce, or a related discipline; MBA preferred.
  • •4–8 years of experience in logistics operations, transportation management, customs clearance, customer service, or supply chain operations.
  • •Strong understanding of EXIM documentation, customs clearance procedures, transportation management, billing processes, and customer service operations.
  • •Hands-on experience with TMS, ERP systems, and Microsoft Office applications (especially Excel).
  • •Ability to manage service delivery across customers, vendors, and internal stakeholders while maintaining operational excellence.
Experience:4-8 yearsLogisticsSupply chainTransportation managementCustoms clearanceCustomer service
Education:Master's
Skills:Customer relationship managementStakeholder managementCommunication & presentationProblem solvingDecision making
Tech Stack:TMSERPMicrosoft OfficeExcel

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.6
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