Customer Success Technical Advisor - Trend AI Brazil

Trend Micro
São Paulo
Full timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Customer engagement","Relationship management","Risk mitigation","Executive communication"]

Own the post-sales lifecycle for assigned enterprise customers, leading onboarding, success planning, health management, and renewal support. Serve as a trusted cybersecurity advisor to help customers adopt and maximize the TrendAI security platform by optimizing security architecture, strengthening cyber resilience, and improving threat detection and security operations. Partner with Sales to drive renewals, expansions, and account strategy, while collaborating with internal teams to feed customer insights back into product and adoption strategies.

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FursaFursa
Trend Micro
Trend Micro
2 days ago

Customer Success Technical Advisor - Trend AI Brazil

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own the post-sales lifecycle for assigned enterprise customers, leading onboarding, success planning, health management, and renewal support. Serve as a trusted cybersecurity advisor to help customers adopt and maximize the TrendAI security platform by optimizing security architecture, strengthening cyber resilience, and improving threat detection and security operations. Partner with Sales to drive renewals, expansions, and account strategy, while collaborating with internal teams to feed customer insights back into product and adoption strategies.
Location: São Paulo
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as primary post-sales owner for assigned customers, leading lifecycle management activities including onboarding, success planning, executive business reviews, health monitoring, and renewal support.
  • •Act as a trusted cybersecurity advisor by providing guidance on security architecture, threat detection strategies, and operational best practices.
  • •Drive value realization and adoption by helping customers implement and optimize TrendAI capabilities and track outcomes, platform value, and ROI.
  • •Proactively identify customer challenges, evolving risks, and security gaps, and develop recommendations to address them using TrendAI capabilities.
  • •Partner with Sales for renewals and expansions, and provide technical expertise during customer engagements while collaborating with internal teams to improve products and adoption strategies.

Key Requirements

  • •7+ years of experience in cybersecurity roles such as security architect, security consultant, security engineer, technical account manager, or technical advisor.
  • •Strong understanding of cybersecurity domains including endpoint security, XDR/SOC operations, cloud security, identity security, and network security architecture.
  • •Experience working directly with enterprise security teams and CISOs.
  • •Strong customer engagement and relationship management skills.
  • •Ability to communicate effectively with both technical and executive stakeholders.
Experience:7+ yearsCybersecurity
Skills:Customer engagementRelationship managementRisk mitigationExecutive communication
Certifications:CISSPCISMCCSPGIAC
Tech Stack:TrendAIXDREndpoint protectionCloud securityIdentity protectionNISTCISZero TrustMITRE ATT&CK

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn