Senior CLM Analytics

Beyond ONE
Bogotá
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Cross-functional collaboration","Stakeholder management"]

Senior CLM Analytics leads measurement, modelling, and experimentation for the Customer Lifecycle Management program across Mexico, Colombia, and Chile, driving data-driven decisions to retain and grow customers in LATAM. Builds standardized CLM metrics, leads predictive models for churn and upsell, and collaborates with Marketing and Product to translate data into lifecycle triggers and personalization strategies.

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Beyond ONE
Beyond ONE
6 months ago

Senior CLM Analytics

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Closed

Job Summary

Senior CLM Analytics leads measurement, modelling, and experimentation for the Customer Lifecycle Management program across Mexico, Colombia, and Chile, driving data-driven decisions to retain and grow customers in LATAM. Builds standardized CLM metrics, leads predictive models for churn and upsell, and collaborates with Marketing and Product to translate data into lifecycle triggers and personalization strategies.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence

Key Responsibilities

  • •Build and standardise measurement frameworks: Design and implement CLM performance measurement across Colombia, Mexico, and Chile, enabling consistent, comparable reporting that drives regional decision-making.
  • •Drive predictive modelling: Develop and maintain models for churn risk, upsell potential, and customer lifecycle stage classification — turning raw behavioural data into forward-looking intelligence.
  • •Lead experimentation: Own the A/B testing and experimentation infrastructure for CLM campaigns, making optimisation faster, more rigorous, and more reliable.
  • •Collaborate cross-functionally: Work closely with CLM Marketing to evaluate campaign effectiveness, and with Product to translate customer data into lifecycle triggers and personalisation strategies.
  • •Shape analytics maturity: Contribute to the broader analytics maturity roadmap — defining best practices, tooling recommendations, and reporting standards for the CLM function.

Key Requirements

  • •Advanced SQL — comfortable with complex queries, large datasets, and building reusable analytical models.
  • •Python — used for statistical analysis, predictive modelling, and automation.
  • •Campaign performance analytics — experience defining KPIs, measuring lift, and communicating results to non-technical stakeholders.
  • •A/B testing and experimentation methodology.
  • •4+ years in an analytics role, ideally with direct exposure to CRM, CLM, or marketing analytics; experience across multiple markets is a plus.
Experience:4+ yearsFintechE-commerceTelecommunications
Education:Bachelor's in Quantitative field
Skills:CommunicationProblem-solvingCross-functional collaborationStakeholder management
Languages:SpanishEnglish
Tech Stack:SQLPythonMoengageSalesforce Marketing CloudBrazeIterableDatabricksBigQuerySnowflakeRedshiftLookerTableauPower BIExcel

Company Brief

Beyond ONE
Provides Web3 services and solutions focused on decentralized identity, digital wallets, and blockchain-based asset management, enabling users and developers to interact with distributed ledger networks and manage credentials and tokens.
Industry: Blockchain & Web3
Website