Part Time ID Card Specialist (Personnel Assistant II), NAVY ICA; Key West, FL

Magellan Health Services
United States
Workplace: OnsitePart timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail"]

Provide ID Card and Common Access Card (CAC) customer service support for the U.S. Navy Identification Card Administration (ICA) program at DEERS/RAPIDS sites. Verify beneficiary identity and eligibility, issue and strictly control DoD identification cards, perform DEERS/RAPIDS data updates, and support enrollment, PIN resets, and PKI certificate verification. Maintain RAPIDS equipment and assist with eligibility and application questions for active duty, retirees, dependents, and verified contractors.

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Magellan Health Services
Magellan Health Services
2 days ago

Part Time ID Card Specialist (Personnel Assistant II), NAVY ICA; Key West, FL

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide ID Card and Common Access Card (CAC) customer service support for the U.S. Navy Identification Card Administration (ICA) program at DEERS/RAPIDS sites. Verify beneficiary identity and eligibility, issue and strictly control DoD identification cards, perform DEERS/RAPIDS data updates, and support enrollment, PIN resets, and PKI certificate verification. Maintain RAPIDS equipment and assist with eligibility and application questions for active duty, retirees, dependents, and verified contractors.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Serve as an ID Card/CAC customer service specialist trained and certified for DEERS/RAPIDS sites.
  • •Verify identity and eligibility of authorized DoD beneficiaries; issue DoD identification cards and perform DEERS updates in accordance with regulations.
  • •Perform as a Verifying Official (VO) on DEERS/RAPIDS terminals, ensuring inputted data is accurate and correct.
  • •Operate and maintain RAPIDS workstations; process CACs and assist customers with eligibility and application questions, including telephone inquiries.
  • •Complete DEERS enrollment and updates, reconcile erroneous data, perform PIN resets, and verify/update PKI certificates; maintain equipment configurations and user maintenance.

Key Requirements

  • •High school diploma or equivalent.
  • •1+ years’ experience in a customer service environment.
  • •HR background in Military Pay, Military Personnel, Travel Claims, or Navy Transportation (substitutions allowed from similar private sector or other Federal Agency experience).
  • •Proficient oral and written communication to explain complex actions regarding military entitlements and collections.
  • •Must be a U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer serviceAttention to detail
Certifications:DMDC certified
Tech Stack:DEERSRAPIDSDMDCDMDC-certifiedCACPKIMicrosoft WordMicrosoft ExcelPowerPointMicrosoft Office

Eligibility

Nationality:US National
Security Clearance:Tier 3 (NACLC)

Company Brief

Magellan Health Services
Provides managed behavioral health, specialty healthcare, pharmacy management, and population health services to health plans, employers, and government agencies, focusing on improving outcomes and reducing costs through integrated care solutions.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: IPO / Publicly Listed
Headquarters: Scottsdale, United States
Founded: 1969
WebsiteLinkedIn