Orb

1 week ago

Technical Support Engineer - Amsterdam

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Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Help extend Orb’s technical support coverage for customers across time zones. You’ll resolve inbound technical issues via SOPs and troubleshooting, triage urgent problems, and coordinate escalations with cross-functional teams. Partner with Customer Success, Product Management, and Operations to improve support systems, tooling, and integrations using support data and recurring patterns. Become an expert in the Orb platform and usage-based billing landscape.

Location: Amsterdam

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve inbound technical issues via SOPs, hands-on troubleshooting, and internal ticket coordination.
•Triage urgent customer-reported issues, determine what rises to P0, and route/escalate appropriately.
•Establish and report support responsiveness and time-to-resolution standards.
•Collaborate with Customer Success, Product Management, and Operations to improve support workflows, systems, tooling, and integrations.
•Build and maintain playbooks/SOPs/knowledge base content, using support data to drive continuous improvement across Support, Engineering, and Product.

Pay and Benefits

Salary: EUR 85,000 - 120,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetCommuter BenefitsEquity

Key Requirements

•3+ years of experience in a highly technical customer support or service role.
•Excellent written and verbal communication skills.
•Comfortable writing scripts or lightweight internal tools that leverage APIs.
•Functional SQL knowledge and familiarity with AWS.
•Experience programming in Python or TypeScript.

Experience:3+ yearsCustomer supportUsage-based billing

Skills:CommunicationAutonomyTroubleshootingJudgmentContinuous improvement

Tech Stack:SQLAWSPythonTypeScriptAPIsSlackEmail

Company Brief

Orb

Orb provides developer-first billing and revenue infrastructure for modern AI and software companies, enabling usage-based, subscription, token-based, and hybrid pricing with metering, invoicing, and finance integrations.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Revenue: USD 1M to 5M

Growth: Growth Stage Startup

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2021

Glassdoor: 1.5

Website LinkedIn Glassdoor

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Orb