Customer Support Agent with English and German

Amber Studio
Manila
Workplace: RemoteContractFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Empathy","Proactiveness","Resourcefulness","Problem-solving"]

Support live-game players by answering inquiries on account settings, gameplay, purchasing, and basic troubleshooting. Investigate issues by gathering relevant player data, identifying root causes, and providing personalized solutions. Stay current on game and feature changes, monitor KPIs and backlogs for negative trends, and contribute feedback to improve the community experience.

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FursaFursa
Amber Studio
Amber Studio
3 days ago

Customer Support Agent with English and German

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 minutes agoStatus: Live

Job Summary

Support live-game players by answering inquiries on account settings, gameplay, purchasing, and basic troubleshooting. Investigate issues by gathering relevant player data, identifying root causes, and providing personalized solutions. Stay current on game and feature changes, monitor KPIs and backlogs for negative trends, and contribute feedback to improve the community experience.
Location: Manila
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide support and answer inquiries for live players.
  • •Gather player data to understand root causes and deliver personalized solutions.
  • •Stay updated on game/features/design/procedural changes.
  • •Monitor project productivity and quality targets, and report negative backlog trends.
  • •Maintain KPI results on a daily/weekly/monthly basis.

Pay and Benefits

Perks:Health InsuranceLearning Budget

Key Requirements

  • •At least 1 year of experience in customer service, player support, or a contact center.
  • •Native-level fluency in written and spoken German, and high-level fluency in written and spoken English.
  • •Excellent written and verbal communication skills.
  • •Hands-on experience with contact center processes, tools, and multilingual support.
  • •Ability to diagnose and solve problems of varying complexity using multiple tools or knowledge bases.
Experience:1+ yearsPlayer supportContact centerCustomer serviceVideo games
Skills:CommunicationEmpathyProactivenessResourcefulnessProblem-solving
Languages:EnglishGerman

Company Brief

Amber Studio
Amber Studio is a game development studio that provides art, design, and engineering services for game and interactive entertainment projects, collaborating with publishers and developers on character, environment, and technical production.
Industry: Gaming
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