Fiserv

1 day ago

Technical Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide advanced technical support to clients by investigating and resolving complex issues using documented processes and system tools. Communicate with clients for details, status updates, and confirmation of resolutions. Escalate, track, and document incidents and follow-up actions, identify recurring problems, and improve support efficiency. Work closely with operations, product, and technical teams while maintaining accurate knowledge and procedures.

Location: Omaha

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Investigate and resolve complex client support issues using documented processes and system tools.
•Communicate with clients to gather details, provide status updates, and confirm resolution of reported issues.
•Escalate, track, and resolve production, system, or service-related issues within established timelines.
•Document incidents, troubleshooting steps, resolutions, and follow-up actions in support systems for future reference.
•Identify recurring issues and contribute to process improvements; maintain accurate documentation and knowledge sharing.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kTuition AssistancePaid Leave

Key Requirements

•2+ years of experience in client support, technical support, customer service, or help desk environments, including issue resolution and client communication.
•1+ years troubleshooting system, application, or service issues using ticketing tools, knowledge bases, and documented procedures.
•1+ years documenting incidents, root causes, and resolutions in case management or support tracking systems.
•Ability to work across teams to coordinate issue escalation, status tracking, and resolution for client-impacting issues.
•Associate degree or higher in Information Technology, Business, Communications, or a related field, or equivalent experience.

Experience:2+ years

Skills:CommunicationTroubleshootingDocumentationCollaborationProcess improvement

Eligibility

Nationality:US National

Visa:F-1H-1BH-2TN

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

1 day ago

Technical Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Omaha

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Investigate and resolve complex client support issues using documented processes and system tools.
•Communicate with clients to gather details, provide status updates, and confirm resolution of reported issues.
•Escalate, track, and resolve production, system, or service-related issues within established timelines.
•Document incidents, troubleshooting steps, resolutions, and follow-up actions in support systems for future reference.
•Identify recurring issues and contribute to process improvements; maintain accurate documentation and knowledge sharing.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kTuition AssistancePaid Leave

Key Requirements

•2+ years of experience in client support, technical support, customer service, or help desk environments, including issue resolution and client communication.
•1+ years troubleshooting system, application, or service issues using ticketing tools, knowledge bases, and documented procedures.
•1+ years documenting incidents, root causes, and resolutions in case management or support tracking systems.
•Ability to work across teams to coordinate issue escalation, status tracking, and resolution for client-impacting issues.
•Associate degree or higher in Information Technology, Business, Communications, or a related field, or equivalent experience.

Experience:2+ years

Skills:CommunicationTroubleshootingDocumentationCollaborationProcess improvement

Eligibility

Nationality:US National

Visa:F-1H-1BH-2TN

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn