Customer Success Manager, DACH

Heidi Health
Berlin, Munich
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Organization","Problem-solving","Relationship-building","Collaboration"]

As a Customer Success Manager, you will bridge technology and care for hospitals, clinics, and clinicians in Germany, overseeing onboarding, adoption, and ongoing engagement to ensure measurable value, high clinician satisfaction, and low churn across Heidi Health’s healthcare SaaS solutions.

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Heidi Health
Heidi Health
10 months ago

Customer Success Manager, DACH

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Last checked: 14 hours agoStatus: Live

Job Summary

As a Customer Success Manager, you will bridge technology and care for hospitals, clinics, and clinicians in Germany, overseeing onboarding, adoption, and ongoing engagement to ensure measurable value, high clinician satisfaction, and low churn across Heidi Health’s healthcare SaaS solutions.
Location: Berlin, Munich
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own customer outcomes: Be the strategic partner for a portfolio of Heidi’s customers, ensuring they achieve measurable success and realise value.
  • •Lead onboarding & training: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows.
  • •Track and improve metrics along customer journey like time-to-first-value and early activation.
  • •Drive strategic adoption: Develop and execute tailored adoption plans to maximise user engagement and satisfaction.
  • •Retention & growth: Identify expansion opportunities, mitigate churn risks and deepen product engagement across functions.

Pay and Benefits

Perks:Birthday LeaveWellness StipendLearning BudgetRemote Work

Key Requirements

  • •2+ years in a customer success role at a SaaS company, with proven ability to own the full lifecycle
  • •Familiarity with Germany’s healthcare ecosystem (both public and private)
  • •Exceptional communication and collaboration skills, with the ability to manage expectations with customers and cross-functional teams
  • •Highly organized and able to manage multiple projects, with strong attention to detail
  • •Self-starter with bias for action, comfortable in dynamic and ambiguous environments
Experience:2+ yearsHealthcareSaaSGermany
Skills:CommunicationOrganizationProblem-solvingRelationship-buildingCollaboration

Company Brief

Heidi Health
Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Melbourne, Australia
Founded: 2019
Glassdoor
Glassdoor: 4.7
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