Claims Officer (Travel) (Hong Kong, HK)

Zurich Insurance
Hong Kong
Workplace: HybridFull timeFunction: Insurance & ActuarialExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Teamwork","Analytical","Interpersonal"]

Handle Personal Line travel claims in a Hong Kong-based role with supervision, developing case strategies, assessing evidence, and ensuring timely, customer-focused settlements while adhering to local regulatory requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zurich Insurance
Zurich Insurance
5 months ago

Claims Officer (Travel) (Hong Kong, HK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Handle Personal Line travel claims in a Hong Kong-based role with supervision, developing case strategies, assessing evidence, and ensuring timely, customer-focused settlements while adhering to local regulatory requirements.
Location: Hong Kong
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Promptly handle first and third party claims ensuring a focused claims service for customers and external contacts
  • •Develop a claims case strategy with reserves, investigations, and supplier engagement
  • •Review, resolve and finalise claims within authority limits for optimum settlements
  • •Gather and assess evidence to determine claim value and identify fraud/recovery indicators
  • •Mentor junior colleagues and communicate with customers via phone or email to meet service standards

Key Requirements

  • •Bachelor's Degree or Diploma holder, typically working towards a professional qualification
  • •Over 2 years of insurance experience in claims handling, preferably travel claims
  • •Good technical knowledge on claims handling, preferably travel insurance
  • •Strong customer service skills to engage, influence, negotiate and inform customers on claims matters
  • •Good command of written and spoken English and Chinese (Cantonese and Mandarin)
Experience:2+ yearsInsuranceTravelClaims
Education:Bachelor's
Skills:CommunicationCustomer serviceTeamworkAnalyticalInterpersonal
Languages:EnglishCantoneseMandarin

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn