4613-Data Ops Engineer-II

Innovaccer
Noida
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Problem-solving","Attention to detail","Customer-centric mindset","Project management"]

Support Innovaccer’s pharmacy quality management platform by resolving complex customer escalations and technical issues for EQUIPP® and integrated pharmacy solutions. Serve as the primary escalation point, document cases in CRM systems, and help pharmacy stakeholders understand and implement quality improvement and value-based care programs. Monitor support metrics, identify issue trends, collaborate with clinical, analytics, and product teams, and contribute to reporting for Medicare Star Ratings and other performance programs.

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Innovaccer
Innovaccer
1 day ago

4613-Data Ops Engineer-II

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Last checked: 11 hours agoStatus: Live

Job Summary

Support Innovaccer’s pharmacy quality management platform by resolving complex customer escalations and technical issues for EQUIPP® and integrated pharmacy solutions. Serve as the primary escalation point, document cases in CRM systems, and help pharmacy stakeholders understand and implement quality improvement and value-based care programs. Monitor support metrics, identify issue trends, collaborate with clinical, analytics, and product teams, and contribute to reporting for Medicare Star Ratings and other performance programs.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Handle and resolve complex customer queries and escalations related to pharmacy quality management, medication adherence, and Star Ratings programs.
  • •Provide expert technical support for EQUIPP® and integrated pharmacy solutions, and serve as the primary escalation point for junior team members.
  • •Document customer interactions accurately in CRM systems and maintain detailed case records.
  • •Collaborate with pharmacy chains, independent pharmacies, health plans, and providers to optimize quality performance and support training on platform best practices.
  • •Monitor and analyze support metrics, identify trends, collaborate with product and engineering teams, and generate regular reports for Medicare Star Ratings and other performance programs.

Pay and Benefits

Perks:Paid LeaveParental LeaveHealth Insurance

Key Requirements

  • •3+ years of experience in customer support, preferably in healthcare, pharmacy, or health technology.
  • •Experience querying databases using SQL and using data visualization tools (preferred).
  • •Experience with pharmacy operations, medication management, or quality improvement programs (preferred).
  • •Strong verbal and written communication skills in English.
  • •Ability to work independently and manage projects with strong organizational skills.
Experience:3+ yearsHealthcarePharmacyHealth technology
Skills:CommunicationProblem-solvingAttention to detailCustomer-centric mindsetProject management
Languages:English
Tech Stack:SQLData visualization toolsCRMEQUIPP®

Company Brief

Innovaccer
Provides a healthcare data activation platform that unifies clinical, claims, and operational data to enable analytics, care management, population health, and value-based care initiatives for providers, payers, and life sciences organizations.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn