Senior Officer, Card and Loans - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Customer service orientation","Sales orientation","Ability to work under pressure","Customer centricity","Service improvement focus"]

Join the Hang Seng Customer Contact Centre as a Senior Card and Loans Officer, delivering professional hotline service and proactively handling inbound and outbound enquiries. Promote unsecured loan and insurance products based on customer needs, contributing to service and sales objectives. Respond to customer feedback to drive service improvements and better customer experience, while supporting team resource allocation, efficiency enhancements, project coordination, and compliance with internal controls and regulatory requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
2 months ago

Senior Officer, Card and Loans - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Join the Hang Seng Customer Contact Centre as a Senior Card and Loans Officer, delivering professional hotline service and proactively handling inbound and outbound enquiries. Promote unsecured loan and insurance products based on customer needs, contributing to service and sales objectives. Respond to customer feedback to drive service improvements and better customer experience, while supporting team resource allocation, efficiency enhancements, project coordination, and compliance with internal controls and regulatory requirements.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Provide professional hotline services by handling enquiries and proactively promoting unsecured loan products via inbound and outbound channels.
  • •Promote loan and insurance products when customer needs are identified to achieve departmental sales targets.
  • •Contribute to achieving the section’s service and sales objectives.
  • •Respond to customer feedbacks and drive service improvement for better customer experience.
  • •Assist the team head with resource allocation to optimize productivity, identify improvement areas, coordinate projects, and ensure compliance with internal controls and regulatory requirements.

Key Requirements

  • •Diploma or degree holder; Form Five or DSE graduates with relevant working experience are also considered.
  • •Willing to work on flexi-hours.
  • •Proven experience in Retail Banking, call centre, or telemarketing.
  • •Strong sales and customer service orientation, with ability to work under pressure.
  • •Proficiency in both English and Chinese (Putonghua fluency is an advantage).
Skills:Customer service orientationSales orientationAbility to work under pressureCustomer centricityService improvement focus
Languages:EnglishChinesePutonghua

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn