Senior Officer, Card and Loans - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)
HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Customer service orientation","Sales orientation","Ability to work under pressure","Customer centricity","Service improvement focus"]Join the Hang Seng Customer Contact Centre as a Senior Card and Loans Officer, delivering professional hotline service and proactively handling inbound and outbound enquiries. Promote unsecured loan and insurance products based on customer needs, contributing to service and sales objectives. Respond to customer feedback to drive service improvements and better customer experience, while supporting team resource allocation, efficiency enhancements, project coordination, and compliance with internal controls and regulatory requirements.
