Sr Technical Account Manager - East

Dataiku
United States
Workplace: RemoteFull timeUSD 150,000 - 200,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Client-facing communication","Relationship management","Troubleshooting","Issue/risk mitigation","Technical leadership"]

Serve as a highly client-facing technical architect for a small set of strategic enterprise customers (~4), working closely with Customer Success to align on priorities, manage milestones, and mitigate risks. Own centralized technical account information and provide hands-on guidance across Dataiku platform architecture, upgrades, security, data management, compute, ML-Ops, monitoring, and troubleshooting. Capture and communicate feature requests to product/R&D and advise client tech leaders on companion technologies and strategies.

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FursaFursa
Dataiku
Dataiku
1 day ago

Sr Technical Account Manager - East

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Last checked: 10 hours agoStatus: Live

Job Summary

Serve as a highly client-facing technical architect for a small set of strategic enterprise customers (~4), working closely with Customer Success to align on priorities, manage milestones, and mitigate risks. Own centralized technical account information and provide hands-on guidance across Dataiku platform architecture, upgrades, security, data management, compute, ML-Ops, monitoring, and troubleshooting. Capture and communicate feature requests to product/R&D and advise client tech leaders on companion technologies and strategies.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Work with Customer Success and customers to identify near- and longer-term priorities and define engagement plans.
  • •Manage technical milestones with Customer Success and customers, provide regular status updates, and proactively identify and mitigate risks/issues.
  • •Centralize client technical information and contribute to account strategy with the broader account team.
  • •Serve as primary technical advisor for platform architecture (deployments/expansions), platform operations (upgrades), security, data management, compute resources, ML-Ops, and monitoring.
  • •Troubleshoot implementations, ensure feature requests are recorded and communicated to product/R&D, and advise on companion technologies and technical strategies.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually
Equity and Bonus:Equity
Perks:EquityMedicalDentalVision401kPaid LeavePaid ParentalDisability CoverageCommuter Benefits

Key Requirements

  • •7+ years of experience in a customer-facing technical role.
  • •Comfort and confidence in client-facing interactions.
  • •Ability to work both pre and post sale in a technical capacity.
  • •Strong Linux system administration experience, including networking.
  • •Hands-on experience with cloud services (AWS, Azure, GCP) and the Kubernetes ecosystem; plus experience with Hadoop and/or Spark.
Experience:7+ yearsEnterpriseCloud
Skills:Client-facing communicationRelationship managementTroubleshootingIssue/risk mitigationTechnical leadership
Tech Stack:LinuxLDAPKerberosADIAMAWSAzureGCPKubernetesHadoopSparkPythonJavaML OpsMLOpsEdge computingDeep learningCompute resourcesMonitoring

Company Brief

Dataiku
Provides an end-to-end AI and machine learning platform that enables organizations to build, deploy, and manage data products at scale, combining data preparation, model development, and MLOps capabilities for business users and data scientists.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2013
WebsiteLinkedIn