Manager (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Government & Public AdministrationSkills: ["Leadership","Communication","Interpersonal skills","Analytical skills","Operational decision-making"]

Design, document, and deliver business process training for Issuer Services staff as part of the Wholesale Client Services (WCS) – Issuer Services Business Training team. Lead training needs analysis, create trainer scripts and trainee documentation, and evaluate outcomes. Standardize processes across markets, support training migrations (Kolkata/Kuala Lumpur), and incorporate risk and regulatory changes into training content. Help digitize modules using tools like Epiplex, Articulate, and Vyond.

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FursaFursa
HSBC
HSBC
2 days ago

Manager (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Design, document, and deliver business process training for Issuer Services staff as part of the Wholesale Client Services (WCS) – Issuer Services Business Training team. Lead training needs analysis, create trainer scripts and trainee documentation, and evaluate outcomes. Standardize processes across markets, support training migrations (Kolkata/Kuala Lumpur), and incorporate risk and regulatory changes into training content. Help digitize modules using tools like Epiplex, Articulate, and Vyond.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Manager level

Key Responsibilities

  • •Design, document, and deliver business process training courses for WCS – Issuer Services teams in Kuala Lumpur and Kolkata.
  • •Identify training requirements, conduct training needs analysis, and recommend solutions within budget and global standards.
  • •Create and produce training documentation and materials (e.g., trainer scripts, trainee documentation, interactive examples, test scripts, and evaluation sheets).
  • •Incorporate operational risk and regulatory/compliance changes into training content, and ensure adherence to policies and audit standards.
  • •Use and support digitization of training modules and maintain training MIS reporting and documentation.

Key Requirements

  • •Degree in finance and accounting and/or related qualifications or relevant work experience.
  • •Excellent knowledge of accounting principles and fundamentals of accounting.
  • •Basic knowledge of bond, custody, depository, and capital/money markets and financial instruments.
  • •Strong leadership, planning, and organization skills, including evidence of developing individuals and managing teams.
  • •Experience managing process improvements and maintaining internal controls and compliance (including operational risk awareness).
Skills:LeadershipCommunicationInterpersonal skillsAnalytical skillsOperational decision-making
Tech Stack:EpiplexArticulateVyond

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn