HR Advisor - Tyson on Thompson

Tyson Foods
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Analytical skills","Troubleshooting","Organizational skills"]

Provide on-site first-line HR systems and process support for Tyson on Thompson users. Handle cases and inquiries through ServiceNow case management, chat, and phone, including high-volume call support and first-level resolution. Support routine employee requests such as navigation for HR systems, address and background check corrections, and HR inbox monitoring—responding directly or escalating to People Operations and leadership as needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Tyson Foods
Tyson Foods
3 days ago

HR Advisor - Tyson on Thompson

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide on-site first-line HR systems and process support for Tyson on Thompson users. Handle cases and inquiries through ServiceNow case management, chat, and phone, including high-volume call support and first-level resolution. Support routine employee requests such as navigation for HR systems, address and background check corrections, and HR inbox monitoring—responding directly or escalating to People Operations and leadership as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for HR systems/process support via ServiceNow case management, chat, and phone.
  • •Manage high-volume call support, resolve first-level support requests, and route incoming calls to the People Operations team.
  • •Provide basic navigation support for routine employee correspondence using established procedures (e.g., address changes, application support, background check corrections, self-service support).
  • •Intake and update employee personal information in HR systems, including HR system navigation and LOA support.
  • •Monitor HR inboxes and respond directly or escalate issues to Centers of Excellence, Directors HR, or Leadership to meet service level agreements and KPIs.

Pay and Benefits

Perks:Paid Leave401kHealth InsuranceLife InsuranceDentalVision

Key Requirements

  • •Bachelor’s degree or an equivalent combination of education and experience.
  • •2+ years of relevant customer support experience plus prior data entry experience.
  • •Intermediate computer skills including creating simple letters, spreadsheets/graphics, and formatted data output; proficiency in Microsoft Excel, Word, and PowerPoint.
  • •Excellent verbal and written communication skills and the ability to support a broad range of end users.
  • •Strong customer service skills with basic analytical and troubleshooting ability; detail-oriented, able to multitask in a fast-paced environment; familiarity with HR systems/processes is a plus.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceCommunicationAnalytical skillsTroubleshootingOrganizational skills
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAP/HRWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor