InterSystems

2 months ago

Developer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Support customers using the InterSystems IRIS Data Platform and related products by handling inquiries via email, phone, and online meetings. Investigate and verify reported issues with a focus on deep problem-solving, organize case context, and share response history using internal tools. Collaborate with engineers and other departments across countries, review source code when needed, and participate in rotational extended support coverage (occasional evenings/weekends).

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Handle customer inquiries via email, phone, and online meetings.
•Understand case background and organize issues for resolution.
•Record and share response history using internal tools.
•Collaborate with other departments and resolve issues with engineers across countries.
•Review product source code and investigate root causes when necessary, including rotational extended support coverage.

Key Requirements

•6+ years of programming experience.
•Strong communication skills and the ability to listen carefully and explain clearly and calmly.
•Knowledge or experience in log analysis, troubleshooting, SQL, OS command operations, or issue isolation.
•Customer support or help desk experience, including customer interaction or coordination.
•BS in Computer Science, Engineering, or a hard Science.

Experience:6+ yearsITSoftware

Education:Bachelor's in Computer Science, Engineering

Skills:CommunicationProblem-solvingCollaborationTroubleshootingCustomer interaction

Languages:English

Tech Stack:Unix/LinuxWindowsSQLCloudOS command operationsLog analysis

Company Brief

InterSystems

Develops database management, interoperability, and analytics platforms—particularly for healthcare and financial services. Known for products like Caché, Ensemble, HealthShare and the InterSystems IRIS data platform enabling integrated data management and real-time applications.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Cambridge, United States

Founded: 1978

Website LinkedIn

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InterSystems

2 months ago

Developer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Handle customer inquiries via email, phone, and online meetings.
•Understand case background and organize issues for resolution.
•Record and share response history using internal tools.
•Collaborate with other departments and resolve issues with engineers across countries.
•Review product source code and investigate root causes when necessary, including rotational extended support coverage.

Key Requirements

•6+ years of programming experience.
•Strong communication skills and the ability to listen carefully and explain clearly and calmly.
•Knowledge or experience in log analysis, troubleshooting, SQL, OS command operations, or issue isolation.
•Customer support or help desk experience, including customer interaction or coordination.
•BS in Computer Science, Engineering, or a hard Science.

Experience:6+ yearsITSoftware

Education:Bachelor's in Computer Science, Engineering

Skills:CommunicationProblem-solvingCollaborationTroubleshootingCustomer interaction

Languages:English

Tech Stack:Unix/LinuxWindowsSQLCloudOS command operationsLog analysis

Company Brief

InterSystems

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Cambridge, United States

Founded: 1978

Website LinkedIn