Technical Support Engineer 2, Premier - EMEA

DataDog
Amsterdam, Dublin, Paris
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Problem-solving","Customer-focused","Analytical","Collaboration"]

Premier Support Engineer for Datadog’s Premier customers in the EMEA region. You will handle multi-channel technical support for a SaaS platform, deepen relationships with key customers, debug issues across 600+ integrations, create knowledge resources, and drive product conversations, while working in a hybrid environment and supporting weekend rotations.

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DataDog
DataDog
8 months ago

Technical Support Engineer 2, Premier - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Closed

Job Summary

Premier Support Engineer for Datadog’s Premier customers in the EMEA region. You will handle multi-channel technical support for a SaaS platform, deepen relationships with key customers, debug issues across 600+ integrations, create knowledge resources, and drive product conversations, while working in a hybrid environment and supporting weekend rotations.
Location: Amsterdam, Dublin, Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to client requests (phone / chat / tickets) on our fast paced team while educating clients on the platform
  • •Develop relationships with Premier Customers, working closely to know their distinct environment
  • •Reproduce issues and dive into the 600+ integrations that Datadog works with
  • •Build out documentation and knowledge base articles for a variety of technology
  • •Drive product conversations based on needs and problems learned during client interactions

Key Requirements

  • •2+ years of multi-channel technical support at a SaaS company
Experience:2+ yearsSaaSPremierMonitoringDatadog
Skills:CommunicationProblem-solvingCustomer-focusedAnalyticalCollaboration
Languages:English
Tech Stack:Linux

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn