Customer Support Specialist

TeamSnap
United States
Workplace: RemoteFull timeUSD 44,990+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer-first mindset","Solutions-focused attitude","Resourcefulness","Curiosity"]

Deliver exceptional support for TeamSnap’s B2B customers via email, chat, and occasional calls. Own and resolve customer issues end-to-end, escalating when needed, while recreating scenarios in test environments to uncover product nuances. Anticipate customer needs with tailored, solutions-focused guidance and consistently meet productivity, customer satisfaction, and reliability performance goals.

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FursaFursa
TeamSnap
TeamSnap
3 days ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Deliver exceptional support for TeamSnap’s B2B customers via email, chat, and occasional calls. Own and resolve customer issues end-to-end, escalating when needed, while recreating scenarios in test environments to uncover product nuances. Anticipate customer needs with tailored, solutions-focused guidance and consistently meet productivity, customer satisfaction, and reliability performance goals.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer experience through email, chat, and the occasional call, turning interactions into a “WOW” moment.
  • •Take full ownership of customer issues by digging in, resolving challenges, and escalating to the right touchpoint when needed.
  • •Experiment and explore in test environments to recreate customer scenarios and solve problems when playbooks don’t exist.
  • •Anticipate customer needs and provide tailored solutions that help customers return to the field quickly and confidently.
  • •Consistently hit performance goals around productivity, customer satisfaction, and reliability.

Pay and Benefits

Salary: USD 44,990 annually
Perks:Paid LeavePaid ParentalHealth InsuranceDentalVision401kLearning BudgetHome OfficeTravel AllowanceWellness Stipend

Key Requirements

  • •Proven track record of high performance in customer or technical support roles.
  • •Excellent written and verbal communication skills.
  • •Strong technical skills with the ability to guide users of all experience levels through the platform.
  • •Experience in SaaS or tech start-up environments.
  • •A background as an admin, parent, coach, or participant in recreational sports.
Experience:SaaSTech start-up
Skills:CommunicationCustomer-first mindsetSolutions-focused attitudeResourcefulnessCuriosity

Company Brief

TeamSnap
Provides a sports team management platform and mobile app that helps coaches, managers, and parents organize schedules, messaging, payments, and player availability for recreational and competitive youth and adult sports teams.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Headquarters: Boulder, United States
Founded: 2009
WebsiteLinkedIn