Commercial Account Executive - Service Cloud

Salesforce
Sydney
Workplace: HybridFull timeFunction: SalesExperience: 3+ yearsSkills: ["Consultative selling","Discovery","Negotiation","Pipeline management","Cross-functional collaboration"]

Drive Service Cloud revenue for fast-growing commercial customers by building and executing a sales strategy across your territory, expanding existing accounts, and winning net-new logos. Serve as a trusted advisor to address service and contact-center/CX challenges, run full sales cycles, and evangelize AI-powered service solutions including Agentforce to negotiate and close. Exceed annual quota through consultative, outcome-led selling.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
5 days ago

Commercial Account Executive - Service Cloud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Drive Service Cloud revenue for fast-growing commercial customers by building and executing a sales strategy across your territory, expanding existing accounts, and winning net-new logos. Serve as a trusted advisor to address service and contact-center/CX challenges, run full sales cycles, and evangelize AI-powered service solutions including Agentforce to negotiate and close. Exceed annual quota through consultative, outcome-led selling.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Build and execute a Service Cloud sales strategy across a commercial territory.
  • •Act as a trusted advisor to understand customer service and CX challenges.
  • •Drive revenue growth by expanding within existing accounts and acquiring net-new logos.
  • •Evangelize AI-powered service solutions, including Agentforce, that transform customer support at scale.
  • •Run full sales cycles from prospecting and discovery through solution design, negotiation, and close.

Key Requirements

  • •3-5+ years of experience selling technology solutions, ideally in Customer Service, Contact Center, Field Service, or CX.
  • •Proven quota overachievement with a track record of consistent results.
  • •Strong consultative selling skills across discovery, solution framing, negotiation, and closing.
  • •Comfort managing a high-velocity pipeline across a named account set.
  • •Experience with SaaS and software sales, with cross-functional deal experience.
Experience:3+ yearsSaaSCustomer serviceContact centerCXField service
Skills:Consultative sellingDiscoveryNegotiationPipeline managementCross-functional collaboration
Tech Stack:SalesforceService CloudAgentforceEinstein AIData CloudCRM

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor