3 days ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the first point of contact and ongoing day-to-day account manager for high-touch Compass customers. Provide 1:1 support, strategic recommendations, and group training to help agents adopt Compass technology and services. Deliver essential marketing assistance using templates, coordinate onboarding with the onboarding team, and support office operations while partnering cross-functionally on initiatives and agent feedback. This role is 100% in-office at Ocean City and Avalon locations.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the day-to-day contact for customer questions and issues via phone, email, and in-person meetings.
•Provide 1:1 support, strategic recommendations, and group training to help customers adopt Compass technology and services.
•Create marketing collateral from templates (e.g., listing presentations and postcards) and coordinate with marketing specialists for complex requests.
•Partner with the Onboarding team on the strategy and logistics for welcoming new customers.
•Support office operations as the face of the office, including answering the phone line, managing mail distribution, maintaining supplies, and escalating facilities issues.

Pay and Benefits

Salary: USD 27 - 30 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeavePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Previous experience in real estate is a plus.
•Previous experience with live or remote training is a plus.
•Experience working with enterprise technology such as Zendesk, Salesforce, and Confluence is a plus.
•Ability to work in the office during standard operating hours and lift up to 25 lbs.

Experience:2-3 yearsReal estate

Skills:CommunicationEmpathyRelationship managementProblem-solvingOrganizational skills

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

3 days ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the day-to-day contact for customer questions and issues via phone, email, and in-person meetings.
•Provide 1:1 support, strategic recommendations, and group training to help customers adopt Compass technology and services.
•Create marketing collateral from templates (e.g., listing presentations and postcards) and coordinate with marketing specialists for complex requests.
•Partner with the Onboarding team on the strategy and logistics for welcoming new customers.
•Support office operations as the face of the office, including answering the phone line, managing mail distribution, maintaining supplies, and escalating facilities issues.

Pay and Benefits

Salary: USD 27 - 30 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeavePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Previous experience in real estate is a plus.
•Previous experience with live or remote training is a plus.
•Experience working with enterprise technology such as Zendesk, Salesforce, and Confluence is a plus.
•Ability to work in the office during standard operating hours and lift up to 25 lbs.

Experience:2-3 yearsReal estate

Skills:CommunicationEmpathyRelationship managementProblem-solvingOrganizational skills

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn