Key Account Manager Italy - Roma

Delivery Hero
Rome
Workplace: HybridFull timeEUR 26,338 - 32,923 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Analytical mindset","Problem-solving","Organization","Time management","Prioritization"]

Own and grow relationships with top restaurant partners, acting as a trusted consultant to improve their outcomes on the platform. Use data-driven insights, industry knowledge, and cross-functional collaboration to optimize partnerships and increase partner revenue through promotions, marketing activations, and menu improvements. Manage partner onboarding from store setup through early support, ensuring strong operational performance and measurable growth.

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Delivery Hero
Delivery Hero
17 hours ago

Key Account Manager Italy - Roma

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Source: Company careers pageValidated by: Fursa AI
Last checked: 34 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own and grow relationships with top restaurant partners, acting as a trusted consultant to improve their outcomes on the platform. Use data-driven insights, industry knowledge, and cross-functional collaboration to optimize partnerships and increase partner revenue through promotions, marketing activations, and menu improvements. Manage partner onboarding from store setup through early support, ensuring strong operational performance and measurable growth.
Location: Rome
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Build and maintain strong, long-term relationships with restaurant partners through consistent, proactive communication.
  • •Understand partners’ goals and challenges and provide strategic guidance and support.
  • •Analyze and use partner data to drive operational excellence, growth, and profitability.
  • •Drive rapid revenue growth via smart promotions, high-impact marketing activations, and menu optimization.
  • •Own partner onboarding in the app, from store setup to supporting partners’ first days, with a focus on operations, marketing, and sales.

Pay and Benefits

Salary: EUR 26,338 - 32,923 annually
Perks:Health InsuranceRemote WorkParental LeaveChildcareOnline TherapyWellness Stipend

Key Requirements

  • •2+ years of experience in high-performance account management or business consultancy, ideally in FMCG, food-hospitality, or on-demand delivery.
  • •Bachelor’s degree in Business Administration, Marketing, or Industrial Engineering.
  • •Proven track record of exceeding KPIs with timely execution and ambition.
  • •Analytical, data-driven approach with strong problem-solving skills.
  • •Native Italian proficiency with proficiency in English; good knowledge of Google Suite (Salesforce is a plus).
Experience:2+ yearsOn-demand deliveryFood-hospitalityFMCG
Education:Bachelor's
Skills:Analytical mindsetProblem-solvingOrganizationTime managementPrioritization
Languages:ItalianEnglish
Tech Stack:Google SuiteSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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