Consumption Account Senior Manager

Salesforce
Buenos Aires, Brazil, Colombia, Medellín, Mexico City, São Paulo, Bogotá
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Communication","Executive facilitation","Trusted advisor","Proactive problem solving","Workshopping"]

Lead customer growth in Data Cloud and Agentforce by partnering with executives, developing consumption plans, and guiding adoption from onboarding through go-live. Serve as the post-sale technical lead, delivering architectural guidance, hands-on platform expertise, and risk mitigation strategies. Work across account teams and internal product/engineering stakeholders to accelerate key use cases, communicate KPI and customer health updates, and advocate for customer-driven roadmap improvements.

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FursaFursa
Salesforce
Salesforce
5 days ago

Consumption Account Senior Manager

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead customer growth in Data Cloud and Agentforce by partnering with executives, developing consumption plans, and guiding adoption from onboarding through go-live. Serve as the post-sale technical lead, delivering architectural guidance, hands-on platform expertise, and risk mitigation strategies. Work across account teams and internal product/engineering stakeholders to accelerate key use cases, communicate KPI and customer health updates, and advocate for customer-driven roadmap improvements.
Location: Buenos Aires, Brazil, Colombia, Medellín, Mexico City, São Paulo, Bogotá
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Drive growth in assigned customers and use cases by leading stakeholders and managing executive relationships with Data Cloud and Agentforce.
  • •Develop and implement consumption plans and point-of-view adoption paths (current state to future state with timeline and enablement plan).
  • •Act as post-sale technical lead by providing architectural guidance and hands-on expertise to apply platform capabilities to customer business priorities.
  • •Lead onboarding, enablement, success, go-live, and healthy consumption, including tracking KPIs related to usage, adoption, risks, and customer health.
  • •Collaborate with Salesforce product, engineering, sales, and field engineering teams to advocate for features via voice of the customer and accelerate Data Cloud adoption.

Key Requirements

  • •7+ years in customer-facing solutioning for Data, Analytics, AI, and CRM.
  • •Full-stack technical qualifications in CRM, Data Architecture, and AI/ML, with hands-on credibility managing technical relationships with C-Level executives.
  • •Experience driving customer success in large, complex selling organizations.
  • •Deep understanding of industry-specific use cases, data architectures, and integration patterns.
  • •Salesforce platform expertise (Salesforce Admin and Advanced Admin level certifications) with advanced knowledge of Data Cloud and Agentforce.
Experience:7+ yearsCRMData analyticsAIData CloudCustomer successSaaS
Skills:CommunicationExecutive facilitationTrusted advisorProactive problem solvingWorkshopping
Certifications:Salesforce AdminSalesforce Advanced Admin
Tech Stack:SalesforceData CloudAgentforceSalesforce Marketing CloudSnowflakeDatabricksBigQueryRedShiftTableauLookerPower BIPythonRJupyter NotebooksPandasDataFramesMachine learningPredictive AIGenerative AILLMs

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor