Assistant Team Manager

Quilter
United Kingdom
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Coaching","Communication","Interpersonal skills","Continuous improvement","Risk awareness"]

Deputise for Team Managers and support day-to-day operations in Quilter Adviser & Customer Services. Ensure customer requests are completed within agreed timescales and meet quality expectations, while driving service and process improvements. Build risk awareness, identify key risks, and ensure RCA and mitigation plans are followed. Coach and train team members through 121s, provide feedback, and liaise with Risk and Finance to keep team work compliant with policies.

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Quilter
Quilter
7 hours ago

Assistant Team Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Deputise for Team Managers and support day-to-day operations in Quilter Adviser & Customer Services. Ensure customer requests are completed within agreed timescales and meet quality expectations, while driving service and process improvements. Build risk awareness, identify key risks, and ensure RCA and mitigation plans are followed. Coach and train team members through 121s, provide feedback, and liaise with Risk and Finance to keep team work compliant with policies.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · 9 months
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Act as deputy to Team Managers and cover their responsibilities when required.
  • •Ensure customer requests are transacted within agreed timescales and meet quality expectations.
  • •Drive service and process improvements while making appropriate decisions with risk awareness.
  • •Carry out staff training, deliver feedback, and undertake 121s to support ATM development and line management exposure.
  • •Identify key risks, ensure RCA is completed and included in the risk framework, and liaise with Risk or Finance for compliance.

Pay and Benefits

Perks:Paid LeavePensionHealth Insurance

Key Requirements

  • •Experience managing people in operational areas, including processes and allocation of work, or proven experience in the Life, Pensions, or Investment industry.
  • •Experience using operational management tools, including QCD Board and visual management completion.
  • •Ability to carry out staff training and deliver feedback to support performance.
  • •Demonstrated ability to drive continuous improvement with a team and coach others.
  • •Good working knowledge of MS Office, especially Excel; CF1 and/or FA2 CII qualification is desirable.
Experience:LifePensionsInvestmentCustomer service
Skills:CoachingCommunicationInterpersonal skillsContinuous improvementRisk awareness
Certifications:CF1FA2 CII
Tech Stack:MS OfficeExcelQCD BoardVisual management

Company Brief

Quilter
Quilter plc is a UK-based wealth management and financial planning company offering investment management, retirement planning, and financial advice services to individual and intermediary clients across the UK and internationally.
Industry: Wealth Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2018
Website