Scheduler

Twin Health
United States
Workplace: RemoteFull timeUSD 21 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 1-3 yearsSkills: ["Detail-oriented","Communication","Customer service","Empathy","Solution-oriented"]

Coordinate and schedule member appointments with Twin Health’s clinical care team, managing meeting timelines in centralized databases and using Google Calendars and Twin’s EMR. Handle high volumes of inbound/outbound outreach via the Twin App, support scheduling issues with leadership and product support, and track scheduling metrics. Partner with practice management operations to improve scheduling processes, technology, and collateral while meeting activity benchmarks in a fast-paced, remote environment.

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Twin Health
Twin Health
8 hours ago

Scheduler

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Coordinate and schedule member appointments with Twin Health’s clinical care team, managing meeting timelines in centralized databases and using Google Calendars and Twin’s EMR. Handle high volumes of inbound/outbound outreach via the Twin App, support scheduling issues with leadership and product support, and track scheduling metrics. Partner with practice management operations to improve scheduling processes, technology, and collateral while meeting activity benchmarks in a fast-paced, remote environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Coordinate and schedule member meetings with the care team
  • •Manage member meeting timelines in a centralized database
  • •Use Google Calendars and Twin’s EMR to schedule video conferencing meetings
  • •Partner with practice management operations to refine scheduling processes, technology, and collateral
  • •Track scheduling efforts and metrics, and support scheduling issues with leadership and product support

Pay and Benefits

Salary: USD 21 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveHsaFsaEquity

Key Requirements

  • •1-3 years of experience in customer service and scheduling
  • •Healthcare experience
  • •Experience working remotely
  • •Detail oriented with strong ability to navigate Google spreadsheets
  • •Excellent written and oral communication skills in English and a track record of scheduling/customer service success
Experience:1-3 yearsHealthcare
Skills:Detail-orientedCommunicationCustomer serviceEmpathySolution-oriented
Languages:English
Tech Stack:Google CalendarGoogle suiteSlackEMRGoogle spreadsheetsTwin App

Company Brief

Twin Health
Provides an AI-driven metabolic health platform that creates a personalized 'digital twin' to help prevent, manage, and reverse chronic metabolic conditions like diabetes through continuous data, coaching, and clinical care.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn