15035 - Service Operations Supervisor - AZ, On Site

Distro
United States
Workplace: OnsiteFull timeUSD 25 - 30 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: associatesSkills: ["Communication","Interpersonal skills","Time management","Attention to detail","Problem-solving"]

Own day-to-day client service for an assigned group, coordinating user setup and training for client-facing payroll and reporting platforms. Act as the liaison between clients and internal operations to ensure service delivery aligns with SOPs, lead escalated issue reviews, and drive client retention for at-risk accounts. Oversee payroll processing accuracy, resolve payroll and payroll tax notices, and coach internal teams while supporting team huddles and process improvements.

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FursaFursa
Distro
Distro
1 day ago

15035 - Service Operations Supervisor - AZ, On Site

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own day-to-day client service for an assigned group, coordinating user setup and training for client-facing payroll and reporting platforms. Act as the liaison between clients and internal operations to ensure service delivery aligns with SOPs, lead escalated issue reviews, and drive client retention for at-risk accounts. Oversee payroll processing accuracy, resolve payroll and payroll tax notices, and coach internal teams while supporting team huddles and process improvements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary contact for assigned clients and manage client accounts through proactive touch points and service recommendations.
  • •Coordinate user setup and deliver training for client-facing web-based payroll, custom reporting software, and service platforms.
  • •Facilitate proactive intervention steps for at-risk clients and collaborate with internal teams and consultants to support retention.
  • •Act as a liaison between clients and internal operations to ensure seamless service delivery aligned with department SOPs.
  • •Oversee payroll processing and resolve payroll errors, assist with payroll calculations and deductions, and monitor Payroll Specialists for accuracy.

Pay and Benefits

Salary: USD 25 - 30 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceShort TermLong TermEapFsaHsaLegal InsurancePet Insurance

Key Requirements

  • •Serve as the primary contact for an assigned group of clients and manage accounts by building strong client relationships.
  • •Coordinate client user setup and provide training for web-based payroll, reporting software, and service platforms.
  • •Oversee payroll processing accuracy, resolve payroll errors, and help review and validate processed payrolls.
  • •Provide guidance on payroll tax questions, support tax account registration in new states, and resolve payroll tax notices.
  • •2+ years of experience in customer service, payroll, HRIS, or a PEO/ASO/HCM environment, with previous supervisory experience.
Experience:2+ years
Education:Associate's
Skills:CommunicationInterpersonal skillsTime managementAttention to detailProblem-solving
Tech Stack:Prism HRISMicrosoft OfficeOutlookTeamsExcelPowerPoint

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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