Cloudbeds

2 months ago

Manager, Account Management - NORAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and develop a NORAM-based team of Account Managers, driving retention, customer outcomes, and cross-functional collaboration with Product, Partnerships, and Marketing. You’ll monitor KPIs, coach for performance, handle escalations, and surface data-driven initiatives to reduce churn while expanding adoption of Cloudbeds’ hospitality platform in a fully remote, global team.

Location: North America

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Account Managers across NORAM — setting clear goals, conducting regular 1:1s and performance reviews, and creating an environment where people grow and do their best work
•Monitor and report on team performance, KPIs, and customer health metrics to senior leadership, surfacing trends, opportunities, and needs in a timely and structured way
•Handle escalations and support AMs through complex customer situations including renegotiations, exceptions, and high-stakes retention conversations
•Drive a culture of continuous learning by keeping the team sharp on platform knowledge, hospitality industry trends, and consultative advisory best practices
•Collaborate cross-functionally with Product, Partnerships, and Marketing during new product pilots, platform improvements, and integration launches

Pay and Benefits

Perks:Remote FirstPaid LeaveHome OfficeLearning BudgetWellness Stipend

Key Requirements

•Lead, coach, and develop a team of Account Managers across NORAM — setting clear goals, conducting regular 1:1s and performance reviews, and creating an environment where people grow and do their best work
•Monitor and report on team performance, KPIs, and customer health metrics to senior leadership, surfacing trends, opportunities, and needs in a timely and structured way
•Handle escalations and support AMs through complex customer situations including renegotiations, exceptions, and high-stakes retention conversations
•Drive a culture of continuous learning by keeping the team sharp on platform knowledge, hospitality industry trends, and consultative advisory best practices
•Collaborate cross-functionally with Product, Partnerships, and Marketing during new product pilots, platform improvements, and integration launches

Experience:7+ yearsHospitalitySaaSCustomer successHotel operations

Skills:LeadershipCoachingCommunicationAnalyticalRemote collaboration

Languages:English

Company Brief

Cloudbeds

Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn

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Cloudbeds

2 months ago

Manager, Account Management - NORAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: North America

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Account Managers across NORAM — setting clear goals, conducting regular 1:1s and performance reviews, and creating an environment where people grow and do their best work
•Monitor and report on team performance, KPIs, and customer health metrics to senior leadership, surfacing trends, opportunities, and needs in a timely and structured way
•Handle escalations and support AMs through complex customer situations including renegotiations, exceptions, and high-stakes retention conversations
•Drive a culture of continuous learning by keeping the team sharp on platform knowledge, hospitality industry trends, and consultative advisory best practices
•Collaborate cross-functionally with Product, Partnerships, and Marketing during new product pilots, platform improvements, and integration launches

Pay and Benefits

Perks:Remote FirstPaid LeaveHome OfficeLearning BudgetWellness Stipend

Key Requirements

•Lead, coach, and develop a team of Account Managers across NORAM — setting clear goals, conducting regular 1:1s and performance reviews, and creating an environment where people grow and do their best work
•Monitor and report on team performance, KPIs, and customer health metrics to senior leadership, surfacing trends, opportunities, and needs in a timely and structured way
•Handle escalations and support AMs through complex customer situations including renegotiations, exceptions, and high-stakes retention conversations
•Drive a culture of continuous learning by keeping the team sharp on platform knowledge, hospitality industry trends, and consultative advisory best practices
•Collaborate cross-functionally with Product, Partnerships, and Marketing during new product pilots, platform improvements, and integration launches

Experience:7+ yearsHospitalitySaaSCustomer successHotel operations

Skills:LeadershipCoachingCommunicationAnalyticalRemote collaboration

Languages:English

Company Brief

Cloudbeds

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn