Motorola Solutions

1 week ago

Sr. Customer Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead customer service delivery for Lifecycle Service products by serving as the primary client contact and ensuring compliance with Service Level Agreements (SLAs). Oversee enterprise customer contracts, build customer account plans and relationship growth, and coordinate renewals, change orders, and booking packages with internal teams. Partner with sales on integrated service programs, manage partner relationships and service quality issues, and support forecasting, reporting, and customer IT infrastructure coordination.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the primary point of contact for clients, managing service delivery and maintaining compliance with SLAs.
•Oversee enterprise market contracts to ensure effective execution and delivery of service products.
•Develop and manage service account plans, profiles, and strategic goals for assigned customers.
•Partner with sales teams to market integrated service programs across customer organizations.
•Collaborate with internal teams and external partners on renewals, change orders, performance, corrective actions, and reporting.

Travel: High travel

Pay and Benefits

Salary: USD 80,000 - 110,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveEquity

Key Requirements

•Must be a U.S. citizen with ability to obtain necessary security clearance as required by customer contracts.
•Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
•Bachelor’s degree OR 4+ years of experience in areas such as customer service/support, people management, sales support, account management, or public safety.
•Must reside within commutable distance to a major metro airport for travel to domestic/international customers.
•Willing and able to travel 25%-50% of the time; must have a valid driver’s license, passport, and clean driving record.

Education:Bachelor's

Skills:Customer satisfactionComplianceRelationship managementForecastingCross-functional collaboration

Licenses:Driver's licensePassport

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

1 week ago

Sr. Customer Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the primary point of contact for clients, managing service delivery and maintaining compliance with SLAs.
•Oversee enterprise market contracts to ensure effective execution and delivery of service products.
•Develop and manage service account plans, profiles, and strategic goals for assigned customers.
•Partner with sales teams to market integrated service programs across customer organizations.
•Collaborate with internal teams and external partners on renewals, change orders, performance, corrective actions, and reporting.

Travel: High travel

Pay and Benefits

Salary: USD 80,000 - 110,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveEquity

Key Requirements

•Must be a U.S. citizen with ability to obtain necessary security clearance as required by customer contracts.
•Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
•Bachelor’s degree OR 4+ years of experience in areas such as customer service/support, people management, sales support, account management, or public safety.
•Must reside within commutable distance to a major metro airport for travel to domestic/international customers.
•Willing and able to travel 25%-50% of the time; must have a valid driver’s license, passport, and clean driving record.

Education:Bachelor's

Skills:Customer satisfactionComplianceRelationship managementForecastingCross-functional collaboration

Licenses:Driver's licensePassport

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn