Tech Support Engineer

Fever Up
Spain
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Documentation","Analytical thinking","Teamwork"]

Tech Support Engineer to own incident-based bugs through deep-dive root cause analysis, coordinate with Engineering and QA, and drive resolution while improving documentation and platform stability in Fever’s global engineering team.

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FursaFursa
Fever Up
Fever Up
1 year ago

Tech Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Tech Support Engineer to own incident-based bugs through deep-dive root cause analysis, coordinate with Engineering and QA, and drive resolution while improving documentation and platform stability in Fever’s global engineering team.
Location: Spain
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Advanced Troubleshooting and Diagnostics: Take ownership of escalated bugs and platform failures, performing thorough investigation, data gathering, and log analysis to pinpoint the root cause of complex system issues.
  • •Engineering Escalation Management: Prepare high-quality, detailed bug reports for the Engineering team. This includes documenting all troubleshooting steps taken, concrete data findings, and the resulting impact, ensuring a smooth and efficient handover for bug fixing.
  • •Resolution and Closure: Resolve issues directly whenever possible (e.g., data correction, implementing workarounds, configuration fixes).
  • •Internal Collaboration: Work closely with Engineering, Product, and QA teams to validate solutions, test fixes, and contribute to the continuous improvement of the platform's stability and support documentation.

Pay and Benefits

Perks:Health InsuranceGym MembershipEnglish LessonsRemote WorkRelocation Package

Key Requirements

  • •Experience in technical support or troubleshooting roles.
  • •Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...).
  • •Knowledge of APIs, services, and client-server architecture.
  • •Understanding of incident management, triage, and escalation.
  • •Proficiency in English for clear communication.
Experience:Live entertainmentTechnology
Skills:CommunicationProblem-solvingDocumentationAnalytical thinkingTeamwork
Languages:English
Tech Stack:DatadogGrafanaKibanaAPIsRESTful APIsJSONPythonLinux/UNIXAWSDockerKubernetesJiraZendeskSQLNoSQLPostgreSQLRedisCeleryRabbitMQDjango

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn