Help Desk Analyst — MSP (Level 1)
Monterrey
Workplace: RemoteFull timeUSD 800 - 1,000 monthlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Problem-solving","Time management","Interpersonal skills"]Join an MSP-driven service desk as a Level 1 Help Desk Analyst supporting multiple clients remotely. Handle a high-volume ticket queue, triage and resolve Windows 10/11, Microsoft 365, printers, network/VPN issues, and user access (AD/Azure/MS 365). Maintain detailed ticket records, escalate complex issues, assist with onboarding/offboarding, and contribute to knowledge base improvements.
