Information Technology Support Specialist - TS/SCI w/Poly

General Dynamics
San Antonio
Workplace: OnsiteFull timeUSD 34 - 46 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Professional and empathetic communication","Clear communication of technical information","Mentoring","Problem-solving","Documentation and reporting"]

Provide enterprise help desk support for users onsite in San Antonio, responding to inquiries via phone, email, chat, or tickets. Diagnose and resolve basic hardware, software, and connectivity issues, install and update software, manage password resets and access problems, and troubleshoot common peripherals. Maintain accurate ticket records, contribute to a knowledge base, mentor new hires, and ensure adherence to IT and departmental policies under TS/SCI with polygraph requirements.

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General Dynamics
General Dynamics
1 day ago

Information Technology Support Specialist - TS/SCI w/Poly

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide enterprise help desk support for users onsite in San Antonio, responding to inquiries via phone, email, chat, or tickets. Diagnose and resolve basic hardware, software, and connectivity issues, install and update software, manage password resets and access problems, and troubleshoot common peripherals. Maintain accurate ticket records, contribute to a knowledge base, mentor new hires, and ensure adherence to IT and departmental policies under TS/SCI with polygraph requirements.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to user inquiries via phone, email, chat, or ticketing systems.
  • •Log and track support requests in the help desk ticketing system.
  • •Diagnose and resolve basic hardware, software, and network connectivity issues and provide step-by-step troubleshooting.
  • •Escalate complex issues to second-level support or specialized teams when necessary.
  • •Maintain accurate records/tickets and contribute to knowledge base articles, including mentoring less experienced professionals when needed.
Travel: Low travel

Pay and Benefits

Salary: USD 34 - 46 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Associates of Arts or Associates of Science education.
  • •5+ years of related help desk/technical support experience.
  • •Ability to install, modify, and repair computer hardware and software using remote access tools.
  • •TS/SCI clearance with polygraph (must currently possess) and required to obtain TS/SCI with polygraph.
  • •CompTIA Security+ certification required within 3 months of start date; US citizenship required.
Experience:5+ years
Education:Associate's
Skills:Professional and empathetic communicationClear communication of technical informationMentoringProblem-solvingDocumentation and reporting
Certifications:CompTIA Security+

Eligibility

Nationality:US National
Security Clearance:TS/SCIPolygraphTop Secret SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn