Call Support Associate

Campbell Soup
United States
Workplace: HybridFull timeUSD 37,000 - 50,900 annuallyFunction: Product ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Active listening","Critical thinking","Attention to detail","Organization","Professionalism"]

Provide timely, accurate support to independent distributor partners and internal teams via phone and email. Own inquiry tracking, process DSD/IDP setup changes and special orders, and help ensure plant closes and order routing work correctly. Audit transactions, troubleshoot interface and IDOC errors, review shared inboxes and ServiceNow items, and document system/process changes while escalating issues as needed.

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Campbell Soup
Campbell Soup
4 days ago

Call Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide timely, accurate support to independent distributor partners and internal teams via phone and email. Own inquiry tracking, process DSD/IDP setup changes and special orders, and help ensure plant closes and order routing work correctly. Audit transactions, troubleshoot interface and IDOC errors, review shared inboxes and ServiceNow items, and document system/process changes while escalating issues as needed.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Deliver timely, thorough responses to phone and email inquiries from distributor partners and internal teams, and maintain inquiry tracking.
  • •Process DSD plant or IDP setup changes and special IDP orders in a database system.
  • •Initiate plant closes to ensure route orders process correctly, including accelerations as needed.
  • •Audit transactions daily, correct IDOC/interface errors and open orders, and review shared email boxes and ServiceNow items.
  • •Test, support, and implement new systems/process changes; document work processes and support issue escalation.

Pay and Benefits

Salary: USD 37,000 - 50,900 annually
Perks:Health InsuranceDental401kLife InsuranceDisability InsurancePaid Leave

Key Requirements

  • •Associate Degree or at least 2 years of related experience.
  • •Strong attention to detail, organization, and ability to balance multiple tasks.
  • •Urgency, accuracy, and mental focus in a fast-paced environment.
  • •Proficiency with Microsoft Office, digital workflow systems, and database management systems (e.g., SAP).
  • •Ability to communicate effectively and deliver exceptional customer service.
Experience:2+ yearsCPGDistribution
Education:Bachelor's
Skills:Active listeningCritical thinkingAttention to detailOrganizationProfessionalism
Languages:Spanish
Tech Stack:Microsoft OfficeServiceNowSAPIDOCDatabase management systems

Company Brief

Campbell Soup
Produces and markets soups, snacks, sauces, and packaged food products under brands such as Campbell's, Pace, and Swanson. The company serves retail, foodservice, and grocery customers across North America and international markets.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Camden, United States
Founded: 1869
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