Customer Success Manager

Crusoe
San Francisco
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Interpersonal","Communication","Presentation","Relationship-building","Adaptability"]

A technically proficient Customer Success Manager who builds strong client relationships, guides customers through cloud-based AI/ML deployments (including Kubernetes), and drives adoption and value realization while adapting to fast-paced, evolving environments.

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FursaFursa
Crusoe
Crusoe
6 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

A technically proficient Customer Success Manager who builds strong client relationships, guides customers through cloud-based AI/ML deployments (including Kubernetes), and drives adoption and value realization while adapting to fast-paced, evolving environments.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain strong customer relationships by understanding business needs and technical requirements.
  • •Provide technical guidance and support for the implementation and optimization of cloud-based AI/ML solutions including Kubernetes.
  • •Conduct regular reviews and report on customer progress to ensure KPIs and ROI are met.
  • •Stay up-to-date with industry trends and regulatory changes to provide strategic guidance to clients.
  • •Deliver training sessions and workshops to customers on product use and benefits.

Pay and Benefits

Perks:Health InsuranceVisionDental401kRsusPaid ParentalLife InsuranceDisabilityTeladocCommuter BenefitsCell Phone

Key Requirements

  • •Bachelor’s degree in Business, Engineering, or a related field.
  • •Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
  • •Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts clearly.
  • •Strong interpersonal, communication, and presentation skills.
  • •Demonstrated ability to build relationships at all levels within an organization and adapt in a fast-paced, ambiguous environment.
Experience:Cloud computingAIMLCustomer success
Education:Bachelor's in Business, Engineering
Skills:InterpersonalCommunicationPresentationRelationship-buildingAdaptability
Tech Stack:KubernetesCloud computingAIML

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor