Operations Enablement Manager

Affirm
United States
Workplace: RemoteFull timeUSD 146,000 - 225,000 annuallyFunction: Program & Project Management (PMO)Experience: 7+ yearsSkills: ["Strategic planning","Issue/risk management","Cross-functional execution","Written communication","Workflow analysis"]

Lead scalable, compliant servicing enablement across multiple domains by owning program and team performance, roadmaps, and measurable impact. Build governance and stakeholder routines, resolve risks and dependencies with data-backed solutions, and drive operational excellence using Lean Six Sigma. Translate complex operational and technical concepts into SOPs, manuals, and AI-enabled knowledge resources, while overseeing end-to-end training and learning strategy.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Affirm
Affirm
1 day ago

Operations Enablement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead scalable, compliant servicing enablement across multiple domains by owning program and team performance, roadmaps, and measurable impact. Build governance and stakeholder routines, resolve risks and dependencies with data-backed solutions, and drive operational excellence using Lean Six Sigma. Translate complex operational and technical concepts into SOPs, manuals, and AI-enabled knowledge resources, while overseeing end-to-end training and learning strategy.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Lead and manage a team delivering complex, cross-functional programs tied to servicing strategy and OKRs.
  • •Develop program roadmaps and execution plans, tracking progress against KPIs, timelines, budgets, dependencies, and risks.
  • •Drive governance and stakeholder engagement with executive-ready updates on status, outcomes, risks, and impact.
  • •Apply Lean Six Sigma to identify root causes and implement scalable improvements to raise quality, efficiency, and compliance.
  • •Own end-to-end change management and build operational resources (SOPs, job aids, learning platforms, AI-enabled knowledge tools) plus training programs.

Pay and Benefits

Salary: USD 146,000 - 225,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEsppTime Off

Key Requirements

  • •7+ years in program management or product operations, including 2+ years in fintech/financial services or large-scale/global operations.
  • •3+ years scaling operations with ongoing coaching and feedback for team members.
  • •Subject matter expertise in financial regulations and dispute management (e.g., UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR).
  • •Certification in Six Sigma, Project Management, or Design Thinking.
  • •Experience leading large-scale, cross-functional initiatives with strong execution and measurable outcomes.
Experience:7+ yearsFintechFinancial services
Skills:Strategic planningIssue/risk managementCross-functional executionWritten communicationWorkflow analysis
Certifications:Six SigmaProject ManagementDesign Thinking
Languages:English

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn