Customer Service Representative (New College Graduates)

Carvana
United States
Workplace: OnsiteFull timeUSD 20+ hourlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Empathy","Critical thinking","Problem-solving","Attention to detail"]

Work in person at Carvana’s Tempe headquarters as the voice of the company—helping customers buy and/or sell vehicles through inbound and outbound calls. Use AI support and real-time coaching to resolve complex scenarios, review and verify sensitive documentation, and deliver consistently high-quality customer interactions. The role is full-time with an assigned schedule (typically 38–45 hours/week), including regular weekend and potential holiday shifts and overtime opportunities.

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FursaFursa
Carvana
Carvana
4 months ago

Customer Service Representative (New College Graduates)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Work in person at Carvana’s Tempe headquarters as the voice of the company—helping customers buy and/or sell vehicles through inbound and outbound calls. Use AI support and real-time coaching to resolve complex scenarios, review and verify sensitive documentation, and deliver consistently high-quality customer interactions. The role is full-time with an assigned schedule (typically 38–45 hours/week), including regular weekend and potential holiday shifts and overtime opportunities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Build genuine relationships with customers and guide them through buying or selling by phone (inbound and outbound calls).
  • •Problem-solve in real time by actively listening to customer needs and using AI-supported assistance.
  • •Adapt to fast-paced changes, including new products and evolving technology and updates.
  • •Review and verify sensitive customer documentation through casework with high accuracy and speed.
  • •Receive always-on AI coaching and deliver high-quality, continuously improving customer interactions.

Pay and Benefits

Salary: USD 20 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor’s degree and a passion for customer service.
  • •Ability to navigate multiple systems, learn new tools easily, and troubleshoot effectively.
  • •Strong resilience and critical thinking to make thoughtful, caring decisions that support customers.
  • •Enjoy servicing customers over the phone with strong attention to detail while handling casework.
  • •Ability to read, write, speak, and understand English.
Education:Bachelor's
Skills:CommunicationEmpathyCritical thinkingProblem-solvingAttention to detail
Languages:English
Tech Stack:AIAI co-pilot

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn