IT Administrator (Help Desk)

Raya Holding
Cairo
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer-oriented","Communication","Time management","Reliability","Adaptability"]

Provide customer-oriented IT help desk support by assisting with computer systems, applications, mobile devices, and networking. Communicate clearly with users, manage time effectively, and work reliably under pressure while continuously learning and adapting. Understand business requirements and translate them into technical specifications to support internal needs and day-to-day operations in Cairo.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Raya Holding
Raya Holding
4 years ago

IT Administrator (Help Desk)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 28 minutes agoStatus: Live

Job Summary

Provide customer-oriented IT help desk support by assisting with computer systems, applications, mobile devices, and networking. Communicate clearly with users, manage time effectively, and work reliably under pressure while continuously learning and adapting. Understand business requirements and translate them into technical specifications to support internal needs and day-to-day operations in Cairo.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide help desk support in a customer-oriented manner.
  • •Support users with computer systems, applications, mobile devices, and networking.
  • •Communicate effectively and manage time while handling requests.
  • •Work reliably and efficiently under pressure.
  • •Understand business requirements and translate them into technical specifications.

Key Requirements

  • •Customer-oriented attitude for providing help desk support.
  • •Good communication skills and effective time management.
  • •Reliability, patience, motivation, and the ability to work hard.
  • •Ability to understand business requirements and translate them into technical specifications.
  • •Strong adaptability and ability to learn, including working under pressure.
Skills:Customer-orientedCommunicationTime managementReliabilityAdaptability
Tech Stack:Computer systemsApplicationsMobile devicesNetworkingTechnical specifications

Company Brief

Raya Holding
Egyptian diversified holding company with businesses across IT services, contact centers, consumer electronics, logistics, and financial services. Operates through multiple subsidiaries serving enterprise, government, and consumer customers across the Middle East and Africa.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cairo, Egypt
Founded: 1999
WebsiteLinkedIn