Customer Support Specialist (Spanish Speaker - Nightime)

Wise
São Paulo
Workplace: HybridFull timeBRL 6,680 - 7,700 monthlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Self-starter","Solution-oriented","Exceptional communication","Adaptable","Knowledge sharing"]

Provide first-contact customer support as a problem solver and advocate, handling complex cases end-to-end across phone, chat, and email. Deliver thorough, empathetic resolutions with minimal escalation while maintaining accurate records and following security and data privacy procedures. Meet KPIs for quality, handling time, and resolution rate, share knowledge with the team, and use AI tools to improve efficiency. The role starts onsite in São Paulo for one month, then becomes remote-first.

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FursaFursa
Wise
Wise
18 hours ago

Customer Support Specialist (Spanish Speaker - Nightime)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide first-contact customer support as a problem solver and advocate, handling complex cases end-to-end across phone, chat, and email. Deliver thorough, empathetic resolutions with minimal escalation while maintaining accurate records and following security and data privacy procedures. Meet KPIs for quality, handling time, and resolution rate, share knowledge with the team, and use AI tools to improve efficiency. The role starts onsite in São Paulo for one month, then becomes remote-first.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide world-class assistance via phone, chat, and email, solving problems thoroughly on the first contact.
  • •Resolve customer inquiries with empathy and minimal escalation using strong product and process knowledge.
  • •Maintain performance targets across KPIs including resolution rate, quality, and handling time.
  • •Communicate professionally and adjust tone based on each customer’s context and needs.
  • •Follow security and data privacy procedures and maintain accurate case records; proactively share knowledge and improve processes.

Pay and Benefits

Salary: BRL 6,680 - 7,700 monthly
Equity and Bonus:Equity
Perks:Health InsuranceDentalLife InsurancePaid LeaveParental LeaveChildcare AssistanceLearning BudgetCommuter BenefitsMeal VouchersGym MembershipSabbatical LeaveEap Program

Key Requirements

  • •Minimum 1 year in a customer-facing role, preferably in fintech, banking, telecom, or a global contact center.
  • •Fluent in English and Spanish for the supported queue.
  • •Must be legally authorized to work in Brazil and able to commute to São Paulo for the first month of training.
  • •Flexibility to work various shifts, including mornings, evenings, weekends, and public holidays (schedules fixed at the start of each month).
  • •Comfort using software tools and interest in using AI tools to streamline workflows.
Experience:1+ yearsFintechBankingTelecomGlobal contact centers
Skills:Self-starterSolution-orientedExceptional communicationAdaptableKnowledge sharing
Languages:EnglishSpanishFrench
Tech Stack:ChatGPTGoogle Gemini

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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