TCPS Analyst I

American Express
Gurugram
Workplace: HybridFull timeFunction: Customer Support (Service Desk)0Education: bachelorsSkills: ["Communication","Listening","Decision making","Multitasking","Attention to detail"]

Deliver high-standard customer service for Travelers Cheques & Prepaid Servicing by reviewing and analyzing merchant and customer requests globally. You will make informed decisions to pay or decline requests after confirming compliance requirements, manage inbound phone and fax inquiries, handle claims and refund/escheatment cases, and support escalations with root-cause analysis while meeting performance targets in a 24/7 multilingual environment.

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FursaFursa
American Express
American Express
1 day ago

TCPS Analyst I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver high-standard customer service for Travelers Cheques & Prepaid Servicing by reviewing and analyzing merchant and customer requests globally. You will make informed decisions to pay or decline requests after confirming compliance requirements, manage inbound phone and fax inquiries, handle claims and refund/escheatment cases, and support escalations with root-cause analysis while meeting performance targets in a 24/7 multilingual environment.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Review and analyze merchant and customer requests for prepaid products and decide to pay or decline based on compliance requirements.
  • •Manage inbound customer and seller calls and faxes for prepaid products including gift cards and traveler cheques.
  • •Handle claims for lost/stolen and unable-to-cash traveler cheques.
  • •Process refund requests, overspend, excessive balance, and handle escheatment calls and faxes.
  • •Respond to escalations, conduct root-cause analysis, and leverage risk-related data to identify fraud connections while meeting performance targets.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsRetirementPaid ParentalMedical

Key Requirements

  • •Graduate with 0–3 years of prior experience
  • •Proficiency in Spanish language
  • •Work in a 24*7, customer-facing calling environment
  • •Ability to work under pressure in a deadline-driven environment with strong attention to detail
  • •Good oral and written communication skills in English
Experience:0Customer servicePrepaid productsTravelers cheques
Education:Bachelor's
Skills:CommunicationListeningDecision makingMultitaskingAttention to detail
Languages:SpanishEnglish

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn