Air Apps

3 months ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 minutes agoStatus: Live

Job Summary

Customer Support Specialist role focusing on delivering high-quality iOS app support for a global user base. You’ll troubleshoot issues, gather product insights, collaborate with engineering and marketing, and drive improvements in customer experience while monitoring satisfaction and reporting metrics.

Location: Helsinki

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support global customers across Zendesk, social media, and other platforms
•Collaborate with engineering and marketing teams to report issues and drive product improvements
•Investigate and troubleshoot technical issues within iOS apps
•Create and maintain documentation, knowledge base articles, and internal processes
•Monitor customer satisfaction metrics and generate reports

Pay and Benefits

Salary: EUR 18,000 - 25,000 annually

Perks:Health InsuranceLife InsuranceCommuter BenefitsMeal AllowancePension FundAnnual Bonus

Key Requirements

•Approximately 3+ years of experience in customer support or a similar role
•Proficiency in English; additional languages are a plus
•Strong experience with Zendesk, social media platforms, and other customer communication tools
•Solid understanding of iOS applications and mobile ecosystems
•Bachelor’s degree in a relevant field or equivalent practical experience

Experience:3+ years

Education:Bachelor's

Skills:CommunicationWritten communicationProblem-solvingTime managementDocumentation

Languages:English

Tech Stack:ZendeskIOSMobile ecosystems

Company Brief

Air Apps

Air Apps is an independent mobile apps studio building AI-powered consumer iOS apps and a subscription bundle (Air Apps One). They publish dozens of utility, productivity, and lifestyle apps with large download volumes and offices in Lisbon and San Francisco.

Industry: Digital Media

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Bootstrapped

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 2.0

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Air Apps

3 months ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 minutes agoStatus: Live

Job Summary

Location: Helsinki

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Support global customers across Zendesk, social media, and other platforms
•Collaborate with engineering and marketing teams to report issues and drive product improvements
•Investigate and troubleshoot technical issues within iOS apps
•Create and maintain documentation, knowledge base articles, and internal processes
•Monitor customer satisfaction metrics and generate reports

Pay and Benefits

Salary: EUR 18,000 - 25,000 annually

Perks:Health InsuranceLife InsuranceCommuter BenefitsMeal AllowancePension FundAnnual Bonus

Key Requirements

•Approximately 3+ years of experience in customer support or a similar role
•Proficiency in English; additional languages are a plus
•Strong experience with Zendesk, social media platforms, and other customer communication tools
•Solid understanding of iOS applications and mobile ecosystems
•Bachelor’s degree in a relevant field or equivalent practical experience

Experience:3+ years

Education:Bachelor's

Skills:CommunicationWritten communicationProblem-solvingTime managementDocumentation

Languages:English

Tech Stack:ZendeskIOSMobile ecosystems

Company Brief

Air Apps

Industry: Digital Media

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Bootstrapped

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 2.0

Website LinkedIn Glassdoor