Senior Manager, User Research - Games

Netflix
Washington
Workplace: RemoteFull timeUSD 377,000 - 560,000 annuallyFunction: Research & Scientific (R&D)Experience: 10+ yearsSkills: ["Strategic thinking","Leadership","Mentoring","Communication","Cross-functional collaboration","Judgment","Empathy"]

Lead and scale UX research for Netflix Games by defining and executing a playtesting strategy that evolves from scrappy pilots into a repeatable, scalable program across cloud and mobile titles. Own playtesting operations—sessions, recruitment, segmentation, feedback and reporting—while building facilities and tools with cross-functional partners. Manage and mentor a small research team, influence senior stakeholders, and combine behavioral and attitudinal data to shape player experience and business outcomes.

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FursaFursa
Netflix
Netflix
5 months ago

Senior Manager, User Research - Games

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead and scale UX research for Netflix Games by defining and executing a playtesting strategy that evolves from scrappy pilots into a repeatable, scalable program across cloud and mobile titles. Own playtesting operations—sessions, recruitment, segmentation, feedback and reporting—while building facilities and tools with cross-functional partners. Manage and mentor a small research team, influence senior stakeholders, and combine behavioral and attitudinal data to shape player experience and business outcomes.
Location: Washington
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Manager level

Key Responsibilities

  • •Define and drive a playtesting strategy for Netflix Games, evolving from early pilots to a scalable program.
  • •Serve as primary point of contact for playtesting needs across Consumer Insights, product leads, and game partners.
  • •Stand up and manage research sessions, including moderated user testing, closed tests, and open betas for cloud and mobile games.
  • •Build and improve processes for recruitment, distribution, player segmentation, feedback collection, and data reporting.
  • •Lead and mentor a small team of researchers and develop tools/processes for scalable, secure playtesting.
Travel: Medium travel

Pay and Benefits

Salary: USD 377,000 - 560,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kEquityDisabilityPaid Leave

Key Requirements

  • •10+ years in games research with a proven track record of building or scaling playtesting programs.
  • •4+ years leading teams of researchers using UX research methodologies.
  • •Ability to own complex programs, influence without authority, and drive cross-functional alignment.
  • •Comfort operating in ambiguity with strong judgment on when to build vs. borrow.
  • •Familiarity with game build distribution, player segmentation, data pipelines, and feedback tools.
Experience:10+ yearsGamesUser researchUX researchPlaytesting
Skills:Strategic thinkingLeadershipMentoringCommunicationCross-functional collaborationJudgmentEmpathy

Company Brief

Netflix
Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.
Industry: Streaming Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Gatos, United States
Founded: 1997
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