Tenancy Operations Associate

SmartCrowd
Dubai
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 1-2 yearsSkills: ["Interpersonal skills","Empathy","Detail-oriented","Organization","Ability to learn"]

Own the full tenancy lifecycle for SmartCrowd’s residents in Dubai, ensuring operations run smoothly. You’ll handle onboarding compliance, manage Ejari and DIFC lease registrations, track cheques and rental/renewal payments, and serve as the main point of contact for tenant inquiries, maintenance requests, and move-in/move-out logistics. You’ll also coordinate notices and renewals, maintain records for the Operations Manager, and manage property listings across real estate portals.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SmartCrowd
SmartCrowd
4 days ago

Tenancy Operations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the full tenancy lifecycle for SmartCrowd’s residents in Dubai, ensuring operations run smoothly. You’ll handle onboarding compliance, manage Ejari and DIFC lease registrations, track cheques and rental/renewal payments, and serve as the main point of contact for tenant inquiries, maintenance requests, and move-in/move-out logistics. You’ll also coordinate notices and renewals, maintain records for the Operations Manager, and manage property listings across real estate portals.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Conduct compliance checks for incoming tenants and manage preparation and signing of tenancy contracts.
  • •Execute Ejari and DIFC lease registrations and manage tenant-side operations on Keyper and Tern.
  • •Manage cheque and payment collection, track rental payments, and ensure renewal admin fee collection.
  • •Act as the main point of contact for tenant concerns, including maintenance requests, rent delays, and early terminations.
  • •Assist with move-in/move-out logistics and coordinate notices, renewals, property viewings, and inspections; maintain the operations inbox and records.

Key Requirements

  • •1–2 years of professional experience with strong payment tracking, cheque handling, and invoicing.
  • •Experience with property management, real estate operations, or PropTech is a plus.
  • •Quickly learn Dubai Land Department (DLD) regulations, Ejari systems, and DIFC lease requirements.
  • •Comfortable learning and using property management software (Keyper/Tern experience is a major plus).
  • •Excellent interpersonal and detail-oriented skills for handling contracts and financial tracking professionally and accurately.
Experience:1-2 yearsFintechReal estatePropTech
Skills:Interpersonal skillsEmpathyDetail-orientedOrganizationAbility to learn
Tech Stack:EjariDIFCDubai Land Department (DLD)KeyperTernPayment trackingCheque handlingInvoicing

Company Brief

SmartCrowd
SmartCrowd is a UAE-based property investment platform that enables retail investors to buy fractional shares of income-generating residential and commercial real estate through an online marketplace and manage investments via web and mobile apps.
Industry: PropTech
Headquarters: Dubai, United Arab Emirates
Founded: 2017
WebsiteLinkedIn