Motorola Solutions

11 hours ago

Technical Support Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead a highly technical support team in a people-first culture focused on exceptional customer experience. Oversee resource utilization, phone coverage, and case management to consistently meet SLAs and KPIs, analyze case trends and customer feedback, and improve service delivery. Provide expert troubleshooting for complex deployments, resolve high-priority issues via phone and email, and guide the team’s continuous learning around hardware/software configurations and IP networking.

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead the employee lifecycle, including hiring, onboarding, and performance management in an inclusive environment
•Run regular 1:1s, huddles, and coaching to identify skills gaps and implement tailored training plans
•Oversee daily service levels, phone coverage, and case management tracking to meet SLAs and KPIs
•Troubleshoot complex solution deployments and resolve high-priority customer issues via phone and email
•Maintain a continuous learning mindset on hardware/software configurations and IP networking to guide the team

Travel: Low travel

Key Requirements

•High school diploma
•2+ years in an IT environment
•Ability to obtain background clearance as required by government customers

Experience:2+ years

Education:High School

Skills:LeadershipCoachingCollaborationCustomer focusContinuous learningData analysis

Tech Stack:IP networkingHardware/software configurations

Eligibility

Security Clearance:CJIS

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

11 hours ago

Technical Support Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead the employee lifecycle, including hiring, onboarding, and performance management in an inclusive environment
•Run regular 1:1s, huddles, and coaching to identify skills gaps and implement tailored training plans
•Oversee daily service levels, phone coverage, and case management tracking to meet SLAs and KPIs
•Troubleshoot complex solution deployments and resolve high-priority customer issues via phone and email
•Maintain a continuous learning mindset on hardware/software configurations and IP networking to guide the team

Travel: Low travel

Key Requirements

•High school diploma
•2+ years in an IT environment
•Ability to obtain background clearance as required by government customers

Experience:2+ years

Education:High School

Skills:LeadershipCoachingCollaborationCustomer focusContinuous learningData analysis

Tech Stack:IP networkingHardware/software configurations

Eligibility

Security Clearance:CJIS

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn