Manager, Engagement Management, Strategic

Profound
New York
Workplace: OnsiteFull timeUSD 135,000 - 210,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Leadership","Coaching","Communication","Strategic thinking","Cross-functional collaboration"]

Lead and develop a team of senior Engagement Managers owning Profound’s most complex, executive-visible strategic customer relationships. Set and evolve engagement methodologies, playbooks, and processes to drive retention, adoption, and expansion outcomes. Serve as the senior escalation point, coach executive presence and business reviews, and partner cross-functionally with Sales, Account Management, Product, and Engineering to shape roadmap priorities and support the future of AI search.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Profound
Profound
1 day ago

Manager, Engagement Management, Strategic

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead and develop a team of senior Engagement Managers owning Profound’s most complex, executive-visible strategic customer relationships. Set and evolve engagement methodologies, playbooks, and processes to drive retention, adoption, and expansion outcomes. Serve as the senior escalation point, coach executive presence and business reviews, and partner cross-functionally with Sales, Account Management, Product, and Engineering to shape roadmap priorities and support the future of AI search.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of senior Engagement Managers focused on customer outcomes and professional growth.
  • •Own retention, adoption, and expansion metrics across a concentrated book of strategic accounts.
  • •Establish and refine engagement methodologies, playbooks, and processes for Profound’s most complex customers.
  • •Monitor customer health through regular 1:1s and team meetings; identify at-risk accounts and drive proactive intervention.
  • •Serve as the senior escalation point and partner with Sales/Account Management, Product, and Engineering to align strategies and influence roadmap priorities.

Pay and Benefits

Salary: USD 135,000 - 210,000 annually
Equity and Bonus:Equity

Key Requirements

  • •7+ years of experience in customer success, account management, or consulting, including at least 2 years directly managing and developing a team.
  • •Experience owning or overseeing strategic, enterprise-level customer relationships with executive sponsors and multiple stakeholders.
  • •Proven track record building and scaling customer-facing teams that deliver measurable business outcomes.
  • •Excellent communication skills and executive presence to coach others on strategic conversations and lead sensitive engagements personally.
  • •Strong operational mindset with experience designing scalable processes and performance frameworks.
Experience:7+ yearsAI searchEnterprise customersCustomer successConsulting
Skills:LeadershipCoachingCommunicationStrategic thinkingCross-functional collaboration

Company Brief

Profound
Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2024
WebsiteLinkedIn