Customer Service Representative (US)

Wing Assistant
Columbus
Workplace: RemoteFull timeUSD 3,200 - 5,000 monthlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Time management","Attention to detail","Proactive","Relationship-building"]

The role supports US-based customers in a remote setting, handling inbound/outbound calls, resolving issues, and building trust with customer accounts through proactive communication. You will keep records, follow procedures, and collaborate with an enabled team to ensure high customer satisfaction while leveraging CRM/VoIP tools and remote-work tech.

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FursaFursa
Wing Assistant
Wing Assistant
7 months ago

Customer Service Representative (US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

The role supports US-based customers in a remote setting, handling inbound/outbound calls, resolving issues, and building trust with customer accounts through proactive communication. You will keep records, follow procedures, and collaborate with an enabled team to ensure high customer satisfaction while leveraging CRM/VoIP tools and remote-work tech.
Location: Columbus
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage inbound and outbound calls
  • •Resolve customer concerns effectively and efficiently
  • •Build sustainable relationships and trust with customer accounts through open and interactive communication
  • •Ensure customer satisfaction in every interaction
  • •Keep records of customer interactions, process and update customer accounts and file documents

Pay and Benefits

Salary: USD 3,200 - 5,000 monthly
Perks:Job SecurityPaid TrainingRemote WorkHoliday Pay

Key Requirements

  • •At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
  • •Excellent English communication skills, both written and verbal (at least B2 level)
  • •Excellent phone, email, and instant messaging communication skills
  • •Solid organizational and time management skills
  • •Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience:1+ yearsCustomer service
Skills:CommunicationTime managementAttention to detailProactiveRelationship-building
Languages:English
Tech Stack:CRMVoIPMS OfficeGoogle CalendarDesktop sharingCloud services

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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