1 day ago

Metric Construction Lead, Governance and Experience - TikTok Shop

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own the construction and governance of metrics that measure TikTok Shop’s marketplace experience and risk signals. Build and refine label taxonomies and SOPs used to train machine learning systems that classify customer feedback intentions. Align issue definitions across regional teams to improve label precision/recall, explore new feedback-based risk signals, and evaluate AI/multimodal approaches to enhance classification accuracy and labeling efficiency.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Construction, Civil & Site Engineering

Key Responsibilities

•Refine label tree structure and develop/iterate SOPs for each label to improve ML classification of customer feedback intention.
•Ensure alignment and understanding of issue definitions and label iteration across regional teams.
•Improve label precision and recall through better labeling quality, SOP refinement, and clarifying edge cases to support model training.
•Proactively identify new risk signals from consumers’ feedback by broadening feedback sources and exploring new risks.
•Explore innovative solutions such as multi-modal capability and AI tools to improve classification and labeling efficiency.

Key Requirements

•Bachelor’s degree or above with experience in policy operations or model labeling.
•Excellent written and verbal communication skills and the ability to explain complex concepts to stakeholders.
•Rigorous logical reasoning and structured thinking; can independently initiate and deliver plans with quality.
•Strong data analytical skills.
•Quick learning, proactive and self-driven attitude with a sense of responsibility and teamwork.

Education:Bachelor's

Skills:CommunicationLogical reasoningStructured thinkingStakeholder communicationTeamwork

Tech Stack:Machine learningModel labelingMulti-modalAI tools

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

1 day ago

Metric Construction Lead, Governance and Experience - TikTok Shop

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Construction, Civil & Site Engineering

Key Responsibilities

•Refine label tree structure and develop/iterate SOPs for each label to improve ML classification of customer feedback intention.
•Ensure alignment and understanding of issue definitions and label iteration across regional teams.
•Improve label precision and recall through better labeling quality, SOP refinement, and clarifying edge cases to support model training.
•Proactively identify new risk signals from consumers’ feedback by broadening feedback sources and exploring new risks.
•Explore innovative solutions such as multi-modal capability and AI tools to improve classification and labeling efficiency.

Key Requirements

•Bachelor’s degree or above with experience in policy operations or model labeling.
•Excellent written and verbal communication skills and the ability to explain complex concepts to stakeholders.
•Rigorous logical reasoning and structured thinking; can independently initiate and deliver plans with quality.
•Strong data analytical skills.
•Quick learning, proactive and self-driven attitude with a sense of responsibility and teamwork.

Education:Bachelor's

Skills:CommunicationLogical reasoningStructured thinkingStakeholder communicationTeamwork

Tech Stack:Machine learningModel labelingMulti-modalAI tools

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn