Customer Returns Specialist

RealReal
United States
Workplace: OnsiteFull timeUSD 16 - 17.25 hourlyFunction: Customer Support (Service Desk)Skills: ["Attention to detail","Urgency","Team-oriented","Follow directions"]

Inspect and audit customer returns in a production-driven environment, verifying item condition and description, and performing visual and measurement checks. Update customer accounts with adjustments and credits, maintain inventory by modifying original listings, and research returns inquiries and exceptions. Handle luxury fashion items safely while following SOPs to meet productivity and accuracy standards.

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FursaFursa
RealReal
RealReal
14 hours ago

Customer Returns Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 minutes agoStatus: Live

Job Summary

Inspect and audit customer returns in a production-driven environment, verifying item condition and description, and performing visual and measurement checks. Update customer accounts with adjustments and credits, maintain inventory by modifying original listings, and research returns inquiries and exceptions. Handle luxury fashion items safely while following SOPs to meet productivity and accuracy standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Conduct quality inspections on returned items, including checking for damage and validating item descriptions.
  • •Follow SOP production processes by confirming specifications using visual and measurement inspections.
  • •Process adjustments and credits to customers’ accounts.
  • •Update inventory by modifying original listings (including designer and size).
  • •Research customer-return inquiries and exception items while safely handling luxury items.

Pay and Benefits

Salary: USD 16 - 17.25 hourly
Perks:Meal AllowanceEquity401kHealth InsuranceDentalVisionParental LeavePaid LeavePaid Holidays

Key Requirements

  • •Perform all required job functions in English.
  • •Strong attention to detail.
  • •Intermediate computer proficiency.
  • •Experience in a high-volume, production-driven environment.
  • •Follow directions while meeting productivity and accuracy standards in a fast-paced setting.
Experience:Retail returnsHigh-volume operationsLuxury goods
Skills:Attention to detailUrgencyTeam-orientedFollow directions
Languages:English
Tech Stack:Google SuiteGmailSheetsDocsSlides

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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